865-Customz : Jet Ski Repair | Service & Parts | Powersports — Local services in Alcoa

Terrible experience with this company, NOT recommended, this is definitely a "you get what you pay for" amateur backyard shop. I was needing repairs to our SeaDoo Jetski, after speaking with Jake on the phone I brought our PWC to his shop. Jake is a personable enough guy and all signs at the time left me feeling confident that I could expect the customer service and quality work stated on his website. We discussed in detail what repairs were to be completed and I asked Jake what kind of time frame He would need to complete them, he responded 2 weeks. After 2 weeks had come and gone I called to check on my PWC status and was told that he had mistakingly ordered some wrong parts and was waiting for the correct ones to arrive. I was curious what he had found wrong with the engine and he responded with a detailed listing of what parts had failed and the condition of the engine, Jake also stated that he always took pictures of his work and that he would show me them when I picked up the ski. Now we close in on the 4th of July weekend and not hearing from Jake as promised I called him again. Now he states that he has a lot of machines that need to be finished prior to the weekend and that mine required "more time to get it right". Now at this point I am again given a completion date of mid week of the 4th. At this point I am becoming frustrated so on the 7th instead of calling I pay Jake a visit expecting the ski to be completed. I ask him how my ski is coming along and his response was"great I have just a couple of last items to complete and it will be done for tomorrow". I ask him directly if the engine and jet pump work were completed and he responded "yes all set just a few finishing parts that arrived today". So I ask if I can walk out back where the skis are stored and look at my ski. I remove the seat and find that nothing had been done, not even touched. I am rightfully a bit upset at this point and walk back in the shop asking Jake "so this whole time you have been lying to me fabricating stories of the work you performed and the condition of the engine. His stunning response was "yeah pretty much!" He then said he would have it done tomorrow. At this point I couldn't trust his word or his work. Catching him in his bold faced lie how would I know the parts I was paying for or the work he says he completed actually happened? I own a small business like Jake and all a self employed small business owner has to build their business on is their reputation and integrity, in my case Jake chose to sacrifice both. I don't feel I ever acted in a way to deserve this treatment. I was always polite with Jake and never responded negatively when being told the several times that he hadn't yet finished my ski. Jake never offered any kind of apology or attempt at trying to retain a customer. His only solution was that I could take the jetski somewhere else. Well he didn't have to say it twice, I left with my ski in tow to bring it to a name brand facility, lesson learned, the money I thought I would save cost me now 6 weeks...

I cannot believe that five years ago Jake got a customer complaint regarding a 3-week. Over 4th of July weekend trying to get a repair job done. He should read this: I dropped my Yamaha ls2000 jet boat off at the Knoxville Premier SportsYamaha dealership in March. This was despite having previously left the boat with them twice for a manufacturer's design problem. The first time they wanted $1,400 to put kits in all of my carburetors before they would even look at the fuel pump issue, and the second time to make adjustments in the idle after I had rebuilt them myself (a $300 waist since the carbs obviously had recently been overhauled when I bought the boat). They fixed a ninor water leak but did not fix the primary problem I had taken it in for twice . I had no place else to take it. This time, I explained that I needed them to fix what they had not fixed before, so I could get it on the market soon as I wanted to buy a pontoon boat, and had particular interest in a new one that they had on the floor. 3 months later, after repeatedly checking via phone calls left on message machine with no return calls, and by showing up in person, and being told by the woman at the customer intercept desk that they were so busy prepping new boats for new customers they just hadn't time for my boats, I finally pulled my boat in frustration. Jake got my boat out less than a month during the height of summer. The guy disgruntled with Jake should at least be taken with many grains of salt. Jake was highly professional, true to his word, and has my boat running as smooth as a kitten for what I consider to be a very...

Sunday afternoon, jet ski gets swamped and won't start after getting it drained! Monday I call and speak with Jake, he says get it here ASAP and don't try to start it, as it may throw a rod through the engine. I take it to him and he stays after hours until I get there. He pulls the plugs and gets the water out of the cylinders. then explains what he'll do next and lets hope we got to it soon enough. Tuesday he does multiple oil changes and looks over the rest of the craft, explains he's found some other areas of concern, but not major. Jake has my craft ready for pick up today and I'm back in the water playing!!!! Thanks Jake for being so quick in taking care of what could have been a real bad day!!!!! Will defiantly bring my other crafts back for repairs and maintenance in...