Public Storage — Local services in Aledo

Goooooo somewhere else!

We initially got our unit about 1.5 years ago, when it was “All Storage”. It was awesome! Clean Building/Good Price.. never had a single issue. Until this year... They were bought out by Public Storage. It has been nothing but issues since. Raised our monthly rate $80, without a word to us. Told there was nothing we could do, and they could continue to raise it at any time. We use this unit for our small business. During the HOT summer, we went to put some new inventory up.. Elevator was broken.. There was a piece of paper taped to the wall to contact the White Settlement location. (Who was no help at all.) Finally tracked down the Manager’s direct line.. (GOOD LUCK getting anyone, at ANY of their locations, to answer a phone or actually be in the office if you need help) Manger called back over an hour later, saying elevator had been broken for 2 weeks now.. due to the power being out.. so not “climate controlled” anymore. I felt really bad for her, she was obviously completely overwhelmed and had been bombarded with furious callers.. There were other customers there in tears.. they were moving out of state and could not get their items on the 3rd floor.. 😐 The manager stated that her boss is telling her that “the city doesn’t have enough electricity to power that building right now” and that there’s literally nothing anyone can do… ANDDD she stated that he told her not to send out emails to notify everyone!! WILD Ya’ll!

Needless to say, we have rented a new unit somewhere else in town. However, when going to get our remaining items at Public Storage this week.. pin code works at front gate, not at second gate, not at the elevator, but does work on the pin pad to exit. Called office. No answer. Called other locations, no answer. Everything is call center directed. So glad we are getting away from there… maybe. The saga...

We rented 2 storage units here for a 10+ month time period. Elevator #1 is frequently broken down. If you look at other reviews you will see this is a very common complaint. On 10/7 we were moving items into the elevator to take down and between adding one item to the next the doors closed and our furniture was then stuck on the elevator for several hours without management being able to open the doors. Lauren told us it could be several hours or the next day before someone could come open the doors. After 3+ hours of waiting, we left to go grab something to eat. Of course the second we get to the fast food place Lauren calls to tell us to come get our stuff off the elevator and acts as if we’re inconveniencing her. When we arrive Lauren is guarding the doors demanding to know who our movers were stating they broke the elevator (which is ridiculous). That elevator breaks frequently and the inspection certificate expired back in January. My husband and I proceed to get our stuff off the elevator. Our movers stated there were 2 large pieces of furniture and a box or 2 on the elevator when it got stuck. When we arrived to get our stuff off, there were only 2 pieces of furniture. No boxes. When I later unpacked I am definitely missing items that were in boxes. Draw your own conclusions. I can’t recommend this...

This is for the Aledo, TX location. Their prices went up $45 a month since June of 2022. The elevator situation is unpleasant if you are on the higher floors. You have to enter your code every time you want to go up in the elevator. When you have to load items into the elevator it takes too long and you have to enter your code again. This happens even if you are having to wait for the elevator to come from a higher floor. The elevator is also set to make a loud noise when it takes too long to load items--the timing is way too short. Elevator reliability was an issue when we first moved in, it is better now. However, our unit was on the 4th floor and when the elevator was broken our only option to retrieve our items was to carry every thing down the stairs to the 3rd floor and cart it around the building to the other elevator. There is only one elevator that goes to the 4th floor on our side of the building. They have too few carts, so at busy times you will not be able to get one. They removed all the larger carts, so you have to make more trips up and down. They do not prorate your last month, even if you move out on the 1st. I called to ask them to possibly refund some of our money, since they charged us for the whole month, and I had to leave a message, but no one...