Neon Cowboy Restaurant — Local services in Alturas

Neon? More like Ne-yawn: A Wild Lukewarm Weekend at the Not-So-Hot Springs"

We saddled up for a Saint Patrick’s Day weekend at the Neon Cowboy Roadhouse, ready for rustic charm and a good soak. What we got was more yee-naw than yeehaw.

Let’s start with the highlight—yes, singular. The king room bed was comfy, and the mini splits kept the temperature just right. If your dream weekend is lying in bed adjusting the thermostat, boy do I have the place for you!

Now, onto the "hot" springs. And by hot, I mean tepid. Lukewarm. Barely bathwater. Apparently, the natural spring water starts at a piping 155°F, but through some mystical art (or sheer negligence), it never cracked 95. Maybe they’re pioneering the next trend: Cryotherapy... but make it slightly uncomfortable.

The staff? Elusive. Like Bigfoot, but less helpful. The check-in desk was more of a decorative suggestion, and the restaurant pulled a disappearing act on Saturday morning. No complimentary breakfast, no explanation—just the sweet scent of abandonment.

The roadhouse itself is riding the fine line between “rustic” and “structurally questionable.” They've slapped some new siding on the outside, but inside it's giving strong “post-apocalyptic cowboy yard sale” vibes. The decor is more sad saddle than Old West chic. The shuffleboard table? It’s got more character than function. And the clear plastic dining chairs—because nothing says cowboy authenticity like your grandma’s patio furniture.

Food-wise, it’s a gamble. Sunday breakfast took 40 minutes with exactly one other table there. Maybe they had to go lasso the eggs. Dinner was a rollercoaster: the spinach artichoke dip, ribeye, and fish tacos were actually decent. The Earl Grey old fashioned was a surprising delight—because nothing pairs better with cowboy pie than British tea-infused whiskey, right?

Speaking of the cowboy pie… if regret were a casserole, this would be it. A mystery pile of fatty, overcooked meat bits (think shoe leather’s disappointing cousin) atop frozen veggies that probably saw more excitement in a microwave dinner. Those beans? I still have questions—and not the good kind.

As for the drinks menu, it’s more of a wish list. They were out of most options. But hey, at least there was hard cider in a can—classy!

All in all, if you're into tepid tubs, ghost staff, sad cowboy cosplay, and culinary whiplash, the Neon Cowboy Roadhouse is the place for you. Otherwise, giddy-up and ride...

I’d like to start by saying normally I wouldn’t ever write a review for a business like this, but I was blown away..

I arrived to check myself and crew in, who are based out of Klamath Falls and doing work in California for the week for our neighboring tribe, as I went inside a patron (possibly local) whispered to his buddy “man I just can’t get away from them” before I even got in the door.. (NOTE: I’m not Hispanic, I am Native) I brushed off the comment and went inside; no one was at the front desk, so I waited for about 10 minutes and noticed the paper on the counter saying to Call the Hotels phone for assistance. So I called the number and as I stood at the desk I heard the phone ring literally one time behind the desk and in the bar area, and the call was declined as the woman working was in the bar area chatting with patrons.

I waited another 5 minutes as I assumed she might’ve been busy, but still no one came to the front, so I walked into the bar to get her attention; I was able to talk with her to let her know I was wanting to check-in , we proceeded to the front desk, she asked if I was handing out keys or just taking mine I told her I could hand them out to my crew of 10 including myself. (Seemed easier then having them all come inside dirty after our 13hr shift) she slammed the desk with her fist out of the blue and says ok.

I proceed to make small talk about the place, asking how much it was a night as my organization paid for the booking. She told me 200 a night I said “oh wow good thing it’s on my bosses card” and chuckled, she offered no response. I told her “my boss wanted us here all week but we’re only here 2 nights” she replied with “Well lucky us” I really didn’t understand where this was all coming from so I got my keys and walked out, didn’t step foot in the office area again, didn’t even bother to try the food in fear of either not being served or paying the price for someone else’s spit. The vibe I got in the 15 minutes I spent inside told me everything I needed to know about how my food would be handled. There’s a preference here, not recommended. Only thing I enjoyed was the old style fridge in the room.

No need to reply as a business either, I know the area well enough, just did not foresee the “team” seem so ungrateful for such an expensive stay.($3,700 total)

If you have read this far before booking, Best Western, or the nice place next to it ,...

Neon cowboy… As long-standing residents of Klamath Falls, we have been dedicated supporters of Hunter Hot Springs, appreciating its unique offerings and contribution to our community. It is with considerable disappointment that we must express our concerns regarding recent operational changes and service experiences. Our prior patronage was driven by the desire to support a local establishment that provided both relaxation and a quality dining experience. However, recent interactions have revealed a concerning trend that we believe warrants attention. Diminished Customer Engagement: Our attempt to clarify the availability of day soak services through the establishment's official Facebook page yielded no response, despite confirmation of the message being viewed. This lack of engagement suggests a disconnect with the community and a disregard for direct customer inquiries. Deterioration of Service Standards: Our experience at the steakhouse demonstrated a significant decline in service quality. A prolonged period of being ignored by staff, followed by a dismissive interaction with the bartender, reflects a lack of adequate staff training and a disregard for basic customer service principles. Policy Shifts and Community Impact: The apparent discontinuation of day soak services, a feature that was highly valued by local patrons, has been implemented without adequate communication. This change, coupled with the decline in service, poses a risk to the establishment's standing within the community and may lead to a significant loss of local support. Hunter Hot Springs has the potential to be a valuable asset to Klamath Falls & Lakeview, attracting both local residents and visitors. However, the recent changes and service issues have created a sense of alienation and disappointment. We believe that by addressing these concerns, the management can restore the establishment's reputation and regain the trust of the community. We urge the management to prioritize customer communication, invest in staff training, and reconsider policies that negatively impact local patronage. We believe that with a renewed focus on customer satisfaction, Hunter Hot Springs can once again thrive as a cherished community...