Mediacom Communications Corporation — Local services in Ames

My primary issue is with the distasteful way in which Medicom bills, and their less than transparent pricing model. I signed up with an Access Internet 60 plan last March, upgraded the datacap after a month or two, and knew it would go up this year; I did not have a problem with that fact. My problem is that my bill went up much higher than I expected it to go after the first year promotional price expired.

The 60 plan is supposed to go up to $30 ($42 with modem), after the first year with a base datacap. I was at $52/month with my upgraded datacap AND modem. I'm now going to be at around $90 a month, where I should have only gone up $10 per month to $62 total, approximately. When I chatted with a "customer service" agent, I had to pry information out of her just to find out that Mediacom "upgraded" my account automatically without my consent or an obvious notice of said plan/billing changes, at the very least. I was then told that the 100 plan is now the lowest plan and could not go back to 60.

After looking up information to confirm what I was told, I have to only to surmise her explanation was a fabrication as I found that my bill was still listed as a Internet 60 plan, and furthermore that the Internet 60 plan is still available to people in my area for the 19.99 base plan ($32 with modem). From their tactics, I am supposed to be left with a feeling that Mediacom has done what they need to do, but I am essentially stuck paying for higher plan that I really do not need; as the 60 plan was more than sufficient.

However, I am also an IT Professional and have attached documented and damning information to show that the explanation that was provided to me was misinformation and bold-faced deceptions. I will be following up with Medicom until I am satisfied with their response, or else be looking for another ISP that is not blatantly misleading their customers. Mediacom and companies like them need to learn that they should be completely transparent with their pricing. This kind of unacceptable pricing and behavior is what loses them customers, plain and simple. This is garbage reasoning and beyond utter...

I wish I could give Mediacom less than one star. Where to start... When we initially set up our service, they sent twice as much equipment to our house. Then the installer wouldn't take the extra equipment with him, I had to go to the UPS store to send it back. To top it all off, I received harassing telephone messages stating that there was an emergency and to call Mediacom immediately; only to find out that their records hadn't updated that we had sent the equipment back (hardly an emergency), threatening to send our account to collections, and the customer service representative had no idea what telephone message I was talking about. The customer service we received was the worst I have ever seen. The product was also garbage. We have to wait well over a month to have our cable (and our neighbors) buried in the ground which meant mowing around a cable strung across our yard. Every time we called (about 6 times in total) the person I spoke to had no record of the problem and refused to recognize their mistake(s). They also left a huge brush pile (approximately 6ft tall by 8ft long) on the edge of our property and refused to acknowledge it. We had multiple problems with the internet and the cable not working and it would take several days, if not more than a week, for it to be fixed. We were promised a price reduction or a credit due to a lack of functional service, but that never came to fruition (again, they denied the problem and their mistakes). The customer service representatives are often overseas, resistant to let you talk to their supervisor/manager, and unprofessional. When I finally canceled our service, I had to take their equipment to the local office (which you cannot contact via telephone) I had to wait over an hour to return their equipment. We are now paying more per month for the same service from a different company and we...

I am extremely upset with the service or lack of service that I have gotten from Mediacom. I have had service at my previous house for a year and it was so so, not great but not terrible. Then I moved, pretty typical of a college student. I still haven't gotten service even though I paid back at the start of August. I had an appointment on the 30th of August for installation, for 50 dollars I think installation should include a new cable if need be. They didn't set up internet at that time, also no communication from them. I had to call them to figure out why I didn't have service. They stated that my cable was cut and needed to be reinstalled it would take 7-21 days. I was upset but whatever that isn't their fault. Then I got radio silence, no call nor email of any kind to tell me anything like when I would receive the service I had already paid for. I got absolutely nothing for 14 days until I had two random gentlemen at my door this morning at 9 am trying to install a cable. I had no heads up that anyone would be at my house. They then proceeded on the property to install the cable only to figure out that they have to cross property line to install, (we told them they would have to do this before they came.) They then said they couldn't do it and left. I went to the location in Ames to complain and they were utterly useless, stating that the men were contractors and there was no way to contact them. (I questioned how they new to come to my house!) They still have no Idea when I will have internet which is extremely frustrating because I am a student and need the internet for...