Rainbow Chrysler Dodge Jeep Ram of Amite — Local services in Amite City

Hi,

Let me be clear, this one star rating was just for me to leave my review. It took me some time to figure out how this should be escalated. I have a 2013 Dodge Charger R/T. I came into the dealership last year in April, and my car was repaired. The amount of time it took for each repair caused me to lose my job. As we know, there is already a teacher shortage, so this left my students without me for the remainder of the year. The latest experience has me baffled at the level of unprofessionalism as a whole. I contacted the service advisors because I was informed that my car would not be repaired without me paying $500. Let me add that upon purchase, I also purchased a Maximus Care Lifetime warranty. In all my years of driving Dodge, I have never heard of a $500 breakdown fee when all I pay is a deduction. Well, fast forward to me advising them that I would just come get the car. Upon arrival, my car had 3 flat tires and a dead battery. It was raining, and everyone from service had clocked out. One technician came gave me a jump and added air to the tires. Low and behold, my car dies again. As I yes me in the rain, try and jump the car," and I realized that there was a Grey Dodge 2500. I had just started with someone on it watching me for 15 minutes. He then comes over ( Caucasian and thick) with Service Uniform on and tells me to leave it, and he would handle it. I was surprised and confused as to why you watched me for so long without intervening, just added fuel to the fire. He calls his companion over another Dodge employee for her to get my keys. He said he didn't know I was coming. I pulled out my phone and displayed the messages, in which I clearly communicated I would arrive after 5 pm. He said he believed me, but for your companion to be the service advisor, I find it hard to believe you didn't know I was coming. The manager of that location waived the diagnostic fee as if it were a favor, but honestly, I don't know what's wrong with my vehicle, so I wasn't paying. Well, by Friday, I was told the battery was dead. I contacted a tow company and they came out. My car is home with no battery, and each time it rains, my interior is impacted. Service means ensuring you at least leave things how you found them and giving customers options. I contacted them for my battery, and the advisor said it wouldn't work. Well, it allowed me to let the windows down. The battery just needed a charge, and as the other employee saw me struggle, he should have ensured all windows were up as he said he would take care of my car. I have yet to get a battery due to funding, and my car now holds a horrific snell. Please beware of who you service and how you service them because everyone deserves the same level of treatment. I won't let this go as I work too hard to watch my car not be taken care of. I will post this on all platforms, and hopefully, the owner of the facility can contact me.

Sincerely,

Dr. Lakisha...

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My husband and I went to this dealership to see about trading in my car. upon arriving we were greeted by a sales men named Doug. we talked to him for a few minutes, then filled out the loan application, after some time passed he came back and said "I got It gone" it was late in the evening so i wasn't surprised when we told us that we would have to come back the next day... the next day i take off work just so i can go and pick up the truck we thought we were getting..... This is when the nightmare started before I headed to the dealership to pick up my truck my husband called Doug to let him know we were on our way.. Doug went as far as giving the vin # to my husband so we could go ahead and put the insurance on the vehicle we thought we getting and a monthly note amount... we get to the dealership and Doug greets us and says I'm sorry but the Bank need 24 hours to release the truck.. at this point we are getting just a little irritated. So my husband wants to talk to the sales manager. we start talking to the sales manager and show him all the proof with the text messages from Doug and my husband with Doug telling us we got the truck giving us the vin for insurance and the monthly payment amount. The sales Manager looks My HUSBAND and I in the face and says there is nothing i can do about it today because I'm about to get off work and I'm off tomorrow, so i don't have time to deal with it.... 2 days later my Husband gets a call from the so say general manager to hear what happened to us.. As were telling him what happened he tells my husband well Doug has been with us for a long time the only thing i can do is just talk to Doug, Then my husband talks to the Owner and he tells my husband that he didn't want a bad review for his dealership and told my husband he was going to make it right to just give him a little bit he was going to make a few phone calls and call us back... well its been over a week and we still haven't herd back and every time my husband calls nobody is available to talk to us.... In our experience at this dealership everyone lies and when they get caught they lie there way out if it... i had agreed not to put my experience on google but after being lied to by each person we came in countered with i felt i needed to share what this dealership was...