Walker Electric Inc — Local services in Andalusia

They know nothing about a breaker box. It took 6-7 hours to fix one problem when the guy told me maybe 30 mins he'd have it up and running. Charged me for wiring they didn't use 8ft. And took it with them. And that wire was dropped off because the electrician didn't have any wire in his truck. They charged 1/2 hr for labor for that. They even asked Covington Electric for advice. Which Covington Electric was great! The repairman with Walker even went and bought a breaker box and me telling him that I had a brand new one just 3 feet from the one being used. The one he bought wasn't one that would work so they began to figure out how to alter it. I stopped them right there and said to fix the broken lug. It was truly the worst experience I've ever had with any repair service in my life. The parts needed were provided free by Covington Electric. (Base and meter) the wire and screws they used was extremely expensive. When he decided to go back to his first idea, it took 20 minutes. Total bill was $800. They were inexperienced. They should have been honest and told me that they didn't repair breaker boxes. I'd rate them a zero if I could. It took me months to make this post because I needed time to decide how I'd approach it. This is being kind here. It would not have been...

I called Walker for an estimate on maintenance for my central air unit. I was told $85 an hour plus whatever supplies that were used, he used 1/4 gallon of cleaner which came to $10 according to the bill. I called at the end of the service call ( which took 1 hour) and told her I wanted to pay over the phone. She told me it would be $148.75 and when I questioned why she said she would call me back the next day after she looked at the service sheet. A month later I get a call with the same total and them saying the original bill had been discounted from $211 because I didn't get filters ( he never came in the house) and they took off for his apprentice which they were charging me $35 an hour for. They charged me for a 1hour and 45 min service call because they said their time started when they left Walker. I live 3.6 MILES FROM THEIR OFFICE, which equals $10 a mile to drive to my house. At no time when I called for a quote was I told that I would be charged for an apprentice or that it would take them 45 min to...

From the 1st call to the end result, every employee, (save one - the electrician) @ Walker Electric Inc is the one and only a/c repair & service company in the Opp/Andalusia area that: Provided Immediate attention to our situation (with a combined Total of 2 service calls and then the Installation of a Carrier Weathermaker 4-ton HP in a 13-day period). Provided Service with a smile and showed true Compassion, concern, and care while performing the duties of their job. Provided all the answers to any questions in layman's terms, ensuring that there was a clear understanding regarding everything involved from the 1st call forward.

The only reason for not rating 5-stars is due to the electrician that was called out to the house on Tuesday, 11 July. Thankfully, Felipe, the a/c technician, was able to figure out on his own without the reluctant electricians' lack of assistance why the newly installed HP kept blowing a fuse!

Already have and will continue to Highly recommend Walker...