Bobby Ford Tractor and Equipment, LLC — Local services in Angleton

97-2 SVL After damaging the hydraulic lines that connect to the front hydraulic remote head, my business partner took our skidsteer to Bobby Ford Kubota for service and repair. We have been a customer of this establishment for almost 6 years and have had good service in the past. This time was an exception and unfortunately for both parties, they have received my last $. We were told that the hydraulic head was “cracked” down the middle and that we needed a complete new assembly. When I was told this, I stated my unbelief and that I wanted the old head back after the repair. Once the unit was finally repaired, we asked for the old head back and one of the shop mechanics had to go out to the trash pile and retrieve it. We both were in agreement that we could not physically see any damage to the head. Had Bobby Ford come out and switch out the new head with the one we retrieved from the trash pile and guess what? No damage at all……….perfectly fine. Here is the bad part. The owner was unapologetic regarding the whole ordeal and basically said…..that his employees were “thinking” it was cracked internally. That’s a load. They couldn’t have even put it under pressure because the hydraulic lines were broken. Why not just apologize for a mistake? Instead he insults our intelligence, doesn’t apologize, and basically acts like he could give 2 rats about our business. ...

My Kubota lawnmower was having overheating issues with boiling off the coolant in the reservoir. I cleaned the screen, cleaned the radiator with blue devil degreaser, replaced the thermostat valve, and replaced the coolant with fresh antifreeze. After performing this maintenance, I still had overheating issues so I took the mower to Bobby Ford Kubota. They cleaned the radiator and claimed the problem was fixed. Within a few hours of use the mower had the same overheating problem as when it was brought in for diagnosis/repair. The service manager said there would be no refund on the labor portion of the repair, even though they failed to solve the issue. When confronted with the analogy of having a tire repaired and it being flat by the time you got home he said that he didn’t “think that would be a big deal”, and that he “doesn’t let small stuff bother him”. Paying for service that does not fix a problem is apparently not a big deal to them. The situation had to be escalated to the GM before it was resolved. Like most people I dislike writing negative reviews on companies, but in this instance given how the service department reacted it is warranted. I would not purchase anything from them because that will likely lead to unsatisfactory interactions with their service department down the...

Love my Kubota, disappointed with my so-to-be-former dealer.

I wasn't even mad when they over-torqued my mower blades (supposed to be 76 to 87 ft/lbs max), which caused premature failure of the spindle bearings (The mower has about 46 hours on it). I get it, they put it on with an impact and move on. I found out when the I had to replace the first spindle/bearing assembly back in December where they supplied me parts and the labor to press the bearing. They charged me $40 to press the bearing (seemed reasonable to me) because it only takes a few minutes because the parts are already removed.

I fixed the mower deck and everything was great again until recently when the next spindle bearing assembly failed prematurely).

I went to order the second assembly today and they will sell me the parts, but want to charge like $145 (on hour's labor) for a 10-minute job to press the bearings on the spindle shaft again. Now I am upset that they over-torqued the mower blade bolts!

They give excuses like "that is what I HAVE TO charge you," but in reality, that is not true. $40 is reasonable to press the bearings on correctly. It is the equivalent of making $240 per hour (assuming it takes 10 minutes), which is more than the $145 per hour they want to charge. That...