Harvey House of Paw Paw — Local services in Antwerp Township

Quality of service is truly amazing whenever I'm able to get in. But Harvey house has a rigid scheduling policy for appointments, They are a quality salon that is to be expected. However, Every appointment Ive booked for my wedding preparations has been cancelled or rescheduled. My daughters haircut was cancelled the same day it was scheduled. Said they could get her in the next day but unfortunately we have other appointments scheduled that day. I am now having to scramble to find a haircut for my daughter before the wedding. And mostly every salon is booked. As it stands Ive had 4 appointments scheduled and 3 of them were rescheduled by the salon without my approval. Be careful if you have a busy job or schedule, they may not be able to honor your appointments. And will still hold you to their 24 hour cancellation policy if the time and date they chose for you...

I went in with request for above highlights which I know take time to lighten to platinum, however I left with brassy hair and non of my coworkers or Facebook friends could even see highlights !! I spent 140$ and then actually gave a 20% tip ! I thought maybe once I left and styled it myself I would see a difference… nope! I spoke with the stylist who said she could maybe add some lighter highlights but then the owner said I would be charged full price, AGAIN!!! Unbelievable! I know it was needed to use a higher developer because that’s what was used when I used to do my own hair. Today I finally decided to trust someone for a “big change” after many years of the same color. Never again will I go back or ever recommend this place, on the contrary!!! What poor customer service, it’s really unbelievable! I see other comments similar, wish I would...

My first experience with Kalea was great! I scheduled my next appointment that day. Fast forward 5 months later and I called at 11:30 to reschedule my 3:00 appt. or have my husband leave work early to watch our 2 year old twins while I went. I called numerous times and left a voice mail and no one answered or called me back even though they were supposed to be open. I finally tried calling again at 2:45ish and someone answered. They said they had to charge me a 50% cancelation fee because it wasn't 24 hrs. If I had called and left a message on Sunday (even though they weren't open) I wouldn't have been charged. Even though they would have gotten the message at the same time. It's their fault they didn't have anyone answering phones when they were supposed to be open, so I could have my husband come home early. Also no one told me...