All American Mattress & Furniture — Local services in Ashley Heights

I first called to order a bedroom set from here and Alex helped me out a lot. He was great in the beginning. I had my furniture financed, but the full amount wasn't covered so I had a remaining balance. I spoke with Nicole to and I was told that once I sign the contract, the remaining balance would automatically come out of my account. I signed the contract, and called back to have everything delivered. Alex told me that they had some of my furniture in, but some wouldn't be in until the following week. He suggested that they deliver what they have, and when the rest comes in they will deliver that to me. I accepted and the first shipment was delivered a couple days later. The following week, I called to see if they had received the other shipment. They did in fact have it and I was able to set up the next delivery for the remainder of my furniture. The day that my furniture was supposed to deliver, I got a call from the delivery personnel confirming my appointment. An hour later, I got a voicemail from Nicole stating that my furniture was in stock and to give her a call so that I could pay the remaining balance on my bill and set up a delivery for the items. Im confused now because I thought both of these had already been taken care of. So I returned her call and asked her to explain what was going on since I had already paid the remaining balance and set up delivery. She repeated what she said in the voicemail and said that I would not receive my furniture until I paid the remaining balance that I thought I had already paid. Then she said that what I originally paid was the contract fee, not my remaining balance. (Never once did she ever say I had to pay a contract fee.) From that point on she was so rude and disrespectful that I couldn't even stand to talk to her anymore. She constantly cut me off and when I was explaining that I needed her to elaborate, her exact words after she cut me off were "This is the payment. I can send you an invoice. You can pay it if you want. If not, thats fine. Refer us to a friend." Needless to say, she got hung up on and I tried to get ahold of Alex to see if he could explain everything to me. He didn't answer. Nicole calls me back 5 minutes later and her exact words were, "I just spoke to Alex and he said that I can send you the invoice, but it's a Friday afternoon and we just don't feel like arguing." I was baffled and sat on the phone listening to her accuse me of trying to argue with her and basically called me a liar because she was sure that she told me all of this before. Not saying don't shop here, but the level of unprofessionalism here is too high for my liking. In the end, I won because the first mistake that Nicole made was doing her research before she told me "Well you're not getting your furniture until you pay the money". What she failed to do was LISTEN to me as I was trying to tell her that the delivery personnel already called. So needless to say, they got their money when I was ready to give it to them but I got my furniture the day I was supposed to get it :) I tried to get ahold of Alex and he gave me the run around. I figured that he wasn't going to call until he found out that my furniture was delivered even though I didn't pay this remaining balance that came out of no where. And that's exactly what happened. He finally called me back 5 hours later and the first thing he said was "Did your furniture already come?" He had no remorse nor did he apologize for accusing me of "arguing" when I just wanted more clarification that his assistant failed to give me. When I told him that it was not professional for you to tell your assistant to tell me that you don't feel like arguing, he replied "I'm sorry ma'am that you feel that way." Then at the end of his conversation he says, "If you have any questions or concerns, feel free to call me anytime." How am I supposed to believe that when I did exactly what you just told me to 5 hours ago and not only did you not answer, you told your assistant to tell me that "it's a Friday afternoon and you don't feel like...

Pardon me if I’m spelling anything incorrectly, not having slept on anything but a floor for past 3 days will do that!

I went to this furniture store (I live in Fayetteville so this is a 45 min drive for me) with my best friend—I was excited I had never furniture shopped besides online. It was a really huge deal for me. I told Nicole, the associate who helped us, all of this as well. We spent hours picking it out going over pricing and making sure I had everything exactly as I needed for my move in date June 16th. I stressed this multiple times during conversation. I purchased a lovely sofa, matress, bedroom set. Between the move in fees for my new place and this I couldn’t afford movers so my bestie and other friends all agreed to take the 16th off so they could help me move. We are all managers so this is a hard thing to coordinate but they made it work.

The morning of the 16th we were all getting ready to go when I entered the address and it stated the location was CLOSED! I called my friends then the number, I got redirected to the owner. After multiple conversations, where he honest to god told me I was LYING that his sales associate would never guarantee a date they were closed, I sent him a picture of my invoice where she had included June 16th for date of pickup. He told me there was nothing he could do for us, despite knowing I would have nothing to sleep on and couldn’t afford to grab a quick set up! He said it wasn’t his fault or his problem, offered nothing to make it right. He said Nicole would contact me when they opened back up.

She did NOT contact me, I had to contact them again myself and she stated she forgot. I have NEVER experienced more lack of care or empathy in customer service industry.

They told me they could deliver it Friday—but then hung up without even getting my address to deliver it! So my friends (who are amazing) decided to go again to help me pick it up and despite there being not one, not two, but 5 warehouse workers standing around and joking, we were expected to load it into our own trailer with no assistance.

I would give this company zero stars if possible, the one star I am leaving is for the quality of furniture—I will never recommend them to anyone. I’m leaving this as a cautionary note and do not want or expect anything for it. It was...

Purchased a mattress set less than a year old. I was told to send photos in because the mattress was to soft and caused back issues. I was told it looks fine and don't look like a warranty issue. I was told by management that another customer switch out a mattress that was to firm and was in the store. I let them know that my bed was king and what was in the store was queen.

The response I received next was we can't take back used mattress. I stated you have one in the store from another customer you wanted me to switch out.

Then the response was it was a warrenty issues. If it was a warranty issue why did you want to switch it with mine? He was willing to give me another mattress that is defective from another customer before I made him aware of the different sizes.

There will not be another purchase from this company. Management needs to get the story straight before writing statement in email then going back and trying to change there words around to suite the company and not the customer. Honestly goes a long way but with NOT this company.

This is the email sent to me from management stating the other customer mattress that was return was TOO FIRM not a defect. So why did you offer to switch their mattress for mine?

In your response you stated a discount of $100 for repeat service but your email stated $60.00 again management get your STORY STRAIGHT.

RE: Mattress Alexander Rowland  Reply | Fri 7/22, 4:58 PM You Photos Thank you Kimberly, The mattress looks to be in great condition for under 1 year old. We do have another mattress that a customer switched out their Sweden Memory Foam queen mattress because it was too firm. Their`s is less than a year old also.... The mattress photos do not show any apparent warranty issue.We are gald to assist as best as possible, we are glad to discount the price showing by $60 for a repeat purchase but we are not able to take back a used mattress unless there is apparent warranty issue as...