When I first began taking my son to Twisted Moon Art Studio, they had only been open a few months. From the beginning, it was obvious this studio was a passion and labor of love for the owner. My son, who is autistic, takes weekly lessons and the experience has been nothing short of incredible.
The owner is not only patient and knowledgeable, but also kind, compassionate, and always willing to go the extra mile to support my son. Their ability to connect with him, understand his needs, and nurture his creativity has made a lasting impact on both of us.
The entire staff is warm and welcoming and you can tell they truly love what they do. The environment is inclusive, encouraging, and filled with positive energy making every visit something we both look forward to every week.
Even as my son gets older, I know we will continue coming to Twisted Moon for many years . It's more than just an art studio, it's a place where he feels seen, supported and...
   Read moreMy daughter was excited to try crochet at Twisted Moon but quickly felt unwelcome and very discouraged. She described long periods without instruction and an unkind environment, to the point of crying before class.
Instead of addressing concerns directly with me, I received a forwarded group email from another parent with accusations I had never heard before. Respect and kindness are very important to us, and if there were issues, I would have expected a constructive conversation with my daughter and me present.
The young "instructor" made it clear her and her 2 friends were not welcome or wanted. Ultimately, this was not a positive experience, and I withdrew her from the class. Communication and support were severely lacking.
I asked to see video/surveillance based on a lot of accusations made by a teenage goth instructor when the owner wasnât present and was completely ignored. No phone calls, no discussion, just an email from âtwisted...
   Read moreI am very disappointed in our experience with Twisted Moon Studios. I enrolled my daughter in crochet club hoping for a fun, creative, and supportive environment. Instead, much of the instruction came through videos rather than live teaching (because my child is left handed and the instructor is right handed), the atmosphere was not welcoming, and concerns were handled through long email exchanges rather than direct communication. The allegations against my child were the first time I'd ever been told anything like that so it was very shocking.
When I raised issues and requested a phone call to resolve them, the owner refused to speak with me and ultimately removed my child from the class. I was told refunds are not available under any circumstances, only a credit for future classes, which is not acceptable given the situation.
Overall, I am very disappointed with how this was handled and cannot recommend...
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