Great Lakes Ace — Local services in Auburn Hills

As far as medium sized hardware stores go, Ace as a whole brand name is hard to beat. This location specifically is especially nice. Store is kept up ery well, sales associated always seem willing to help, and are also knowledgeable! I point that out because at some of the big box hardware stored (think the color orange , the color blue, the color green), so many times I've either asked for help or seen someone else ask for help only for the teenager working that particular department to flat out say that they have no clue about anything in the department. Also, this isn't a slight against teenagers or people who are still learning a given thing. In fact, I appreciate the honesty. Much rather that than someone feeding you false info for the of not admitting they're clueless. I say it simply to say that having the person you ask for help not only understand you and know what you're talking about, but be able to add their own knowledge to the situation makes a person feel good. Great store, awesome location, staff that other Ace stores ought to...

Today's lack of common sense-based customer service was shocking. I offered to buy a 99% dead potted patio flower for $5 max. The regular price was $16.99 (their prices are high anyway). The manager on Sunday, June 2nd (roughly 3pm) told me that she could only give me half off because pricing is a "corporate thing and out of her control."

I really wish I'd taken a photo! The thing was practically dead, and I was simply going to try and nurse it back to some semblance of life at home.

I can't get over it! Only half off for a dead plant?!? Make it make reasonable sense, please. BTW, shame on you guys for killing the poor thing; and leaving it out on display for purchase without a drastic price cut. Disrespectful to your customers! Also--- empower your managers to do better; and teach them softer, smiling customer-centric language. I'm also a long-standing...

I was immediately drawn to all the nice things on display as soon as I entered the store. Lots of Michigan stuff. Kind of pricey for me. I was quickly getting overheated. It was a very hot day, but the store was too warm for me. I finally asked for help and two nice young men directed to the very last aisle of the store. I'm disabled and use a cane so made the walk seem longer. The nice young men helped me pick out some reflective numbers for a mailbox. As I was headed back to the front I was tempted to stop and browse but I needed to get going. I did notice the brightly colored keys. My son had a key cut for me and chose the bright blue color. I love it. No more fumbling through my keys that all look alike. I will be switching some more keys out for the brightly...