Echo Lanes — Local services in Austin

The man working during the day is EXTREMELY RUDE!!! You know it's bad when you heard about it before you got there, while you were there from others and even after you left. It's pretty sad that while you're there, there are others thinking of other bowling alleys in the area you could go to, to avoid this guy. I understand that it may be frustrating with the children and stuff running around, etc. BUT, it is a place for families to go and that's what you get yourself into. At my young age, I have learned that you smile at customers when they come in the door and greet them, say please and thank you, answer any questions they may have politely. If kids are doing things they shouldn't, kindly approach the parents and explain "Please have your children up here on the carpet before they go down there with their shoes, the gravel may wreck the hard surface. Thank you so much." It's pretty sad when you fear a worker so much you're too scared to even order food. Which by the way, the pizzas are not good. There is hardly any family friendly things to choose from in Austin and this is how people are treated when they walk in the door. Absolutely sad. I will most likely never go back and I have lived in Austin my...

Who is this grey haired old man?? He has no customer service skills and is very impolite. Won't go into detail because it would be a book on how rude this man is! Been there a few times and by reading some replies about him, I'm not the only one. If this man is the owner, it is sad that he's still on the floor all the time. I love bowling, but this is the only place in Austin. I come from a big city on the west coast and I truly feel bad for the decent folks here who want to enjoy a friendly management...

Thank you so much Bob for allowing me to very last minute have a little pre birthday bowling party! It was very unplanned and my party of 5 turned into a party of ten and you were very accommodating! Oliver had a wonderful time and the pizza was delicious... And seriously! Kudos to you, my daughter has sensory needs and her bowling shoes were overstimulating her and you had no idea what was going on or why she was insisting on wearing her rain boots but you were so kind to her and she had a...