Holy Cross Cemetery — Local services in Avondale

Edit: I was told I would get a call from the manager. Its been a month and NOTHING! No surprise when I heard from others the type of person she is! Also to add, if your so concerned with how the cemetery looks, why is the grass always dead?

I am so disgusted and upset with Holy Cross Catholic Cemetery & Funeral Home !! I decorate every year for holidays especially Christmas. I always pick up their decorations because some stuff is costly and I will reuse some things and buy things new when needed. We had until tomorrow to pick up decorations before they cleaned. I noticed they had services for someone recently nearby. I can understand having to move the stuff to make room but why did they have to trash it? All that was left is what's in the picture and my dad had NOTHING! This isn't the only time this has happened. My Dad almost always argued with them when he was alive groundskeepers because he would see them riding there tractors over headstones!!! They have no respect at all and no matter how much people complain, the cemetery does not care! I am not the only one that has gone through this based on reviews and peoples comments on their page and reviews! Stay away from this cemetery and choose another catholic cemetery! St Francis does not do this! If I could easily move my son and Dad, I would in a heartbeat!!

All the responses people are getting is that flower rules have been in place for 25 years. 1. That does not excuse the lack of respect the caretakers give. That does not explain the reason why even flowers from a vase are destroyed because of their carelesness. Also, if you had these rules, why are they barely being followed now? St Francis is not like this at all! This is gutwrenching, dispicable and disrespectful! Everything GOD goes against! If your Catholic, act like one! Do you really think God would be upset with decorations outside the vase? How is this hurting ANYONE? Think about how you all make myself and other family members feel when you destroy their loved ones place of rest. How do you all sleep every day? My wishes are not to be burried in a catholic cemetery because of your actions. Its just really sad i cant celebrate Christmas with my deceased son how i want because of "rules". I dont even go outrageous with decorations and they were still ruined! I cant celebrate with him on earth so why is it ok for you tell me how i can celebrate him at his resting place? This is just so upsetting to me! Even though I know you will not do anything about this, i just really hope it makes all of you think twice. I hope you all feel the guilt of several hearts your breaking and know that God is watching! As much as we pay for their resting places, we should be able to decorate how we want AS LONG AS it's within reason!

This is how they were left. And the pictures of how...

I would choose somewhere else if you're able. I had to go with this place since other family members were buried here and as last wishes. This place and most of its staff are very discourteous and aren't sensitive to the clients needs considering they just lost a loved one.

I also had to deal with Jean ( I think shes gone now) but along with her and a few others I basically had the same experience very rude and incomplete info.

Originally, my loved one was going to be buried with another relative with an existing plot. it was paid off by another family member years ago, in the 80's. Apparently they didn't have those records and couldn't confirm it. I had to buy a whole new plot, fine.

Then I was told I couldn't get a standing headstone because if it was out of my price range I would have to wait to pay it off then I could get the headstone delivered, okay, understandable, so I went with the flat one since they had made it seem that the flat headstone price was included with everything else I was paying for, it wasn't. I still had to wait for the headstone to come in! My loved one was buried a year ago! I could of had the standing headstone and waited the same amount of time.

So while I was waiting to save up money, I wanted to put in a vase to at the very least be able to place flowers. I had called and was told I could and just needed $700, sure, I had called back to set an appointment to make arrangements then I was told I couldn't. That it wasn't an available option for where my loved one was buried.

And yes, the groundskeepers are very disrespectful and diminish the quality of the area, sure they have to get around to dig new graves but they don't do it with any care or regard for those that have already been laid to rest. We went to visit on Christmas eve and we found huge muddy tire tracks across the grave. I'm so disgusted by these cemetery and the way its ran.

Terrible communication and breakdown of expenses. I absolutely hate this place. I wish we could hold them accountable...

I would never ever recommend this cemetery. My family member has been there for 18 years and we have had many issues over the years and today as a matter of fact. As much as we pay for the plots and headstones, the grounds keepers are disrespectful and management could care less as they never respond. We have complained many times and nothing has been done. As much money this cemetery receives and money they have for the renovations, the very least thing they could do is water the grass on the original Babies section. Due to the location of my brothers plot it is consistently ran over by tractors and trucks the ground keepers use. Today we caught them in the act and they were confronted. They did not care and no apology was given. Whenever we place flowers, a Christmas tree or holiday decorations the grounds keeps throw them away or throw the flowers to the side and the headstone has tractor marks. This cemetery and organization is a poor excuse for a so called "peaceful place " and a poor representation of the people Catholic community. We should not have this much trouble, anger and worry when we visit my family member at this cemetery. We should not have to be wondering if this is going to be the day they break his head stone or remove his flowers especially when it is NOT the typical clean up day.

It may be there cemetery, but they forget the hand they feeds them. If it wasn't for our unfortunate circumstances and them taking advantage they would...