Eagle Mountain Performance Marine — Local services in Azle

Horrible horrible service Marshall and Cameron do not know how to run a business. The saga started may 13 I took them a 1955 Johnson 25 horse tiller handler motor it ran upon arrival didn’t run well but it ran. Honestly just think it needed a tune it had been completely rebuilt repainted. I have the receipts to the all the parts. On the original day of drop off I called and talked to Cameron and was told to bring it up and if it’s something easy we can do in thirty min we’ll get ya takin care of we show up at 11 30 the time me and Cameron agreed on and all we are asked to do is leave it ok so no big deal he tells me we’ll get to after Memorial Day not a big deal I don’t need it I waited two weeks after Memorial Day and still had heard nothing. I called and spoke with Marshall and Marshall stated it was getting to the top of the list that they have lots of work right now ok no problem. A week later I call to check the status and Cameron tells us we got it figured out were just doing the final tuning on it ok great we show up the next day and they are not ready they have only looked and see if it ran. After wasting my time to drive up there hour and half and they can’t tell me what’s even going on we still leave it with. The week of July 4 I called and spoke with Cameron about he told me something was off with the timing I said ok no worries keep digging but I need it finished by the week of July 19 I go camping on the 22 and need the motor to finish my decking on my John boat. Cameron said that’s not a problem we will have it done for you I call Tuesday july 14 to get the update on the status of we’re we are at all they can tell me is the same thing from the week of July 4 something is wrong with the timing I was told by Marshall he told me they were trying to get to it I gave them till Thursday after calling more then a dozen times starting at 9 35 until 11:45 when I showed up no one ever answered. I showed up at 11 45 Thursday cause no one answered the phone trying to figure out what’s going on. So we pull up and there’s one employee left that’s leaving for lunch everybody else had vacated the premises even though there door sign says lunch is approximately between 12:30 and 1 :30 these guys were gone not even open during business hours. The one employee calls marshal and all Marshall tells him to tell us is I’ll be back at 1 o clock and the guy leaves still haven’t spoken to somebody in charge that day at all. Called a few more times after lunch Marshall finally picked up at 3: 15 and told me we will have it ready to go even though it’s not done we’ll have it ready to leave. We show up Saturday July 18 to pick it up Cameron only charges me a 100 ok cool because they really didn’t do anything on it. I pay him they bring it out to the truck we’re in and I can hear something rattling in the cover I take the cover off to inspect what’s rattling around they they left the spark plus out they left the timing key out even after putting the top cover for the timing back on but didn’t put these two plates back on but the put the rest back together makes no sense. I confronted Cameron about it and his response was we weren’t finished with it so we didn’t put it back together Cameron became very argumentative after I started asking questions which I rightly have the right to I came with a running motor with all the parts and leave without a running motor after ten weeks and they even posted on there Facebook page June 16 talking about the delay in time it’s taking which was already 4 weeks after I had dropped it off Cameron and Marshall will do and say anything to keep there heads a float I’ve never heard so many excuses out of a service writers mouth then I have Cameron’s. There shop of so full there guys can barely operate I’m sure there’s so many osha violations in that place they would get shut down....

Less than 1 star - incompetent, unprofessional bumbling fools. Last year we took our boat there when the engine blew. We paid them $3000 and didn't get it back for 3 months - then after a couple times in the water this spring the engine blew again because of this company's poor workmanship. We took it back - should have been under warranty. It took them 4 MONTHS to repair it this time. Marshall kept lying about when it would be ready - kept telling us he would warranty the work. After too many calls - calls they never returned - and visits - they were closed at 2pm, at 10am, closed more than they were open - and multiple demands for completion the 'wife' tells us we need to PREPAY for some of the work. We take them $1000 cash just so they'll start working on it again. Then they tell us they never ordered parts they were suppose to, or that they're waiting for UPS, or that they'd have the boat done by certain dates that come and go - and then finally - now that the entire summer is over - and the boat is finally repaired - they try to charge us nearly $4000. They run the worst business we have ever had the misfortune to deal with. We will never take our business there again. We heard over and over (from them) that they have been in business for 30 years - they need to...

Buyer Beware.. The worst customer service ever! I took a 5hp Coleman Motor to be repaired back last Sept. Was told by Marshall that it should be fixed in a few days. After 2 weeks, called and Donna said they were waiting on parts and haven't had time to get to it. After 2 months of calling and calling and not getting a return call, I went to the location. Marshall said that they dropped the motor off a stand and busted the cowl. So it was right before Christmas '16 so Marshall said that he would call me back after the first of the year and would either pay me for the motor or fix it. I called once and never got a call back (left message with Donna). I finally went back to the office in March and Marshall and I spoke and agreed on a price for the motor. He said he would call me the next day. Of course like numerous times before, no return call. So I went back the next day. Then Marshall said "I haven't had time to decide on what I want to do"!!! So 6 months and a lot of grief and no motor, no replacement cost, and no...