Callahan Auto Parts — Local services in Balch Springs

This place is terrible. First off, one man was nice; he allowed me to borrow his wrench. He is great and I appreciate him and wish he didn't have to be part of Callahan Auto Parts.

Now to the point of why I decided to write a review, I looked at the inventory online before going to the lot. I thought the prices were a little high but figured it would be negotiable to a reasonable price. I figured I'd give it a shot. I found the two parts and took them back to the office. I showed one man what I wanted to purchase, and he gave me a price much higher than what was online. I said that I was expecting a different price due to the website information. He said if I could find that price online and show it to him, he would honor it. I found it, showed him, so he lowered the price, but then raised the price for the other piece! He finally came to a price, that I still thought was way too expensive because I have found much more competitive prices elsewhere. I had already gone through the trouble of finding the car, taking off the pieces, and negotiating, so I was ready to leave and agreed. He then started watching videos on his phone with another associate. They were carrying on their own conversation and seemed to care very little about the fact I was trying to buy the parts. Another man saw that we were ready to pay and ignored us as well, texting and doing his own thing. All together there were 6 people at the counter that could have assisted, but none of them did anything even semi-helpful. I spoke up and said I was ready to pay, but I was still ignored. I was the only customer in the office at this point and figured it wouldn't be a difficult process for me to pay and leave. I said excuse me once again, no response. I waited another moment, then started to walk out the door. An associate finally looked up and said "what did you decide to do?" I was so angry at the fact I had been ignored for such a long period of time, after I put up with their terrible negotiations, and blatant rudeness, I simply said that I had agreed, but have since had ample time to change my mind and I would be leaving. Long story short, this was my first, last and only attempt at purchasing anything from a junk yard,...

Wish I could give zero stars. Scheduled to have a vehicle picked up between 9-10am. Woman I spoke to said they would try to make it as close to 9 as possible so I wouldn't be late to work. Spoke to the tow truck driver the day of and he was running very late. Called to see if I could get another driver or get it moved to when I get off work and the same lady I spoke to the day before said extremely flippantly that the driver was late because he was doing counts and some work around the office that has to be done every morning and he would have never made it by ten. So why schedule for that time!

She would not make an exception to pick up after their hours even though it was clearly their mistake. I needed the car picked up today so I did not cancel. I told her repeatedly I did not want to cancel. I did, admittedly use a few choice words- not directed at them, more like- Im going to be in a lot of f'n trouble at work now for being so late, because yall knowingly lied about the time. The woman disconnected and cancelled the tow without telling me. When the tow driver tried to ask her if he could still come get it she apparently yelled at him too. When attempted to call back no one would answer.

I was selling the vehicle to them through a third party vendor and they cancelled with them as well. They told the third party that since I requested a time they could not accommodate (7 pm- they close at 6- I knew it was a long shot but I mean, they had already scheduled for a time they knew they could not make) they assumed I wanted to cancel.

I work in customer escalations and normally can stay even keeled in all situations and have never ever experienced such horrible customer service in...

The staff here at Callahan Auto parts is outstanding. Ms. Laura at the front desk was very helpful in determining pricing on parts. She also gave me proper instructions/directions to where the vehicle that I needed parts from was located in the yard. She was very friendly and just down right nice (very refreshing in today's world). We had trouble getting a part off & Ms. Laura called Carlos (who was working in the yard) to come over to the vehicle that we were pulling parts from and provided assistance to us with removing a part. Carlos came right over & helped us remove two bolts that were stuck from being rust welded on. How many Salvage yards help you get the part off when you have trouble? None that I have ever been to. Top notch customer service. I am very pleased with our experience at Callahan auto parts and you will be too. Callahan auto parts business model may be in the Auto parts industry but they are alao in the customer service industry. They do both very well. I can't reccomend these guys & gals enough. Thanks Ms....