Tatro's Appliance — Local services in Barre Town

Tatro's was recommended to us as "the best" for installing top-of-the-line appliances. We spent over $25,000 buying the best appliances on the market: Wolf/SubZero/Cove. A $25,000 kitchen should look sharp and we knew we would need some cosmetic "tweaks" and felt we needed to go the extra mile and hire "the best." Boy do we regret not hiring our local carpenter and handyman who would have done 10 times better the work for about 10% of the cost. We wrongly, thought Tatro's were the guarantee for a great outcome. They are "certified" by Wolf . . . Beware:

The owner Mark scoffed at my wife when we requested a quote. That should have been the first red flag. They didn't bother to figure the job out before showing up. They needed 3 men for what is easily a 2-man job. They were rough with the appliances. They actually needed to use my own personal equipment to get the appliances into the house! What was allegedly supposed to be an easy install on one day turned into the need to return for a second trip. The owner Mark blamed us and the appliance store for him not understanding the complexity of the job that we wanted and not having all the parts ready.

We consoled ourselves that "these guys are the best" but on the return trip, the cosmetic solutions they came up with are worthy of mockery. Calling the work pathetic would be kind. I've made nicer stuff out of scrap metal with a 4" grinder than what they "installed" next to our $2500 state-of-the-art cooktop with a hot glue gun. The single wood trim piece they put in had no bevel to it to match the surrounding cabinets and was only stained on 3 sides. The cuts for it probably took 2 passes on table saw and they then glued it onto the cabinets. It fell off 2 hours after they left. What a joke. The owner blamed the humidity of northern Vermont. He argued it was good because my wife had seemed happy with it. This is the recurring theme. Excuse after excuse when the answer is their work is simply amateur. I challenge the owner Mark to take pictures of what he installed in our kitchen and post them on his website for advertising of his excellent work.

The owner Mark will talk you up and down about all of his famous, rich clients and all the awesome, high-end jobs they do. Well, the work speaks for itself. There is one of two scenarios . . . either they just don't do good work . . . or you need to be famous to get it.

The best part . . . $98 dollars per hour per guy. 35 hours of labor . . . a half-broke piece of scrap stainless steel, a single piece of wood that fell off after they left and the "installed" appliances. They did some duct work through the cabinets. I'll give them a par for it . . . average work at best.

After the second trip, they advised the need for a third trip. No Thanks.

The dishwasher wasn't installed level and the drawers fall out on their own when the door is opened. The 48inch fridge has straight edges that they bent. (they blamed the appliance store) And while the vent system is working nicely . . . I'm not holding my breath there won't be an issue with that too.

Bottom line? These guys are amateur at best. Who pays 98 dollars an hour, per guy, for amateur work? Sadly we did and regret it significantly. Not the money, but that there is nothing remotely nice about the $5700 install we are charged for and instead it is fraught with issues that aren't resolved. Of course Mark was very quick to offer to "make us happy." At $294 per hour for him and his crew and their sub-par work, I declined.

We regret not giving our local guy the entire job now knowing his excellent work ethic and quality blows these guys out of the water. Our local guy isn't Wolf certified . . . but apparently Wolf certifies amateur work. Thankfully he'll be able to do the finish work that Tatro's simply doesn't have the talent or skill to provide.

Again, the work speaks for itself. I challenge Mark, owner of this company, to post the pictures of this installation for advertising. So many...

I was very dissatisfied with the "service" I received from Tatro's today. I made an appointment to have them come look at my washer after it started acting up. I was told that someone would be here between 8am and noon and that I would receive a phone call that morning to narrow down the time frame. I work from home so I said that it wouldn't be a problem and I would be awaiting their phone call.

At approx. 10:00 the morning of the scheduled service, I was on the phone with a customer in my office upstairs when I heard someone yelling "Hello; hello?" from the downstairs of my home. I excused myself from my business conversation and made my way downstairs to find the service technician standing in my laundry room. A woman accompanied him dressed in jeans, a tank top and covered in tattoos. She was holding a clipboard so I assume she worked for the company as well however I couldn't really tell due to her less than professional appearance and the fact that she made no attempt to identify herself. The service technician offered no introductions and simply stated that he was here to look at the washer. I replied that I was under the impression that I would receive a phone call to let me know that he was on his way to which the woman stated that they had called me from the driveway and I didn't answer (because I was on the other line with a customer) so they let themselves in. I explained to the technician that there is usually a 140lb Rottweiler on the other side of the door and out of coincidence the dog was not here today which was probably a good thing for anyone entering my home unannounced. He replied flatly that "dogs don't bother me."

For the sake of my broken washer I decided to let the matter go for the time being. The technician asked what was wrong with the washer and I told him that is still was working just making an awful noise. He removed the front cover, wiggled a few things and in less than 30 seconds without even starting the machine pronounced that the transmission was bad. He said there might be a factory warranty on it but he didn't think so and a new transmission is usually around $350. He told me the girl with the tattoos would look into it and give me a call. I paid him $89.95 for less than three minutes of "work" and they left.

After they were gone I decided to call the office and voice my dissatisfaction. I was connected with the person in charge of service who offered no apologies and very obviously did not want to hear my concerns. She told me that the technician was actually the owner of the company and he had been doing this a long time and "knew what he was doing" and that $89.95 was the minimum service charge. OK. Fine. When I asked if the owner made a habit of letting himself into people's houses, she replied that most people just want us to go in and do it so if the door isn't locked then that is exactly what they do.

I can’t remember the last time I was this unhappy with a service and the only reason I gave one star on the review is because it won’t let...

This is the absolute worst company for appliance repairs that you can deal with. We have been without a working oven during a pandemic for a month now. I spoke to the owner today and explained that it was unacceptable how much time had passed and that we needed someone to come this week even it was a special case. We had an appointment window from 12-4 last week and we paid someone to be at our home to wait for the servicemen because we had another engagement. I did not get a call until 5:30 and our friend had to leave by this time.

The owner INITIALLY apologized saying that we should not have been told a specific window of time and rather we should have been told from 12 - the end of the day (which was not a defined time). I own a business myself so I explained that it was not my fault that he did not train his employees properly when communicating appointment times. He immediately became defensive and cited the pandemic. I began to say how I understand it is a pandemic and before I could speak any more he told me that he would find us another service provider and hung up on me. I immediately called back and a woman answered, I asked her to speak to the owner again, I was denied, even after explaining that I own a business and I wanted to give him a second chance to give us better customer service before going on and writing reviews on every available platform.

The owner is Mark, he treated me with complete disrespect and I believe he has no intention of calling anyone to get us the service we need. This was all through a Best Buy warranty so now we have to drive 30 minutes during a pandemic to try and get actual customer service since our oven does not work AT ALL. I never cursed or started yelling at any point, I tried to state my frustrations in a firm but understanding way but it did not matter. I completely understand that EVERYONE is feeling extra stress and tension due to the pandemic. I really hope that this review saves others from experiencing the same disrespect and frustration that I received. I would never recommend doing business with this company for ANY reason. We are notifying best buy of this incident and will be strongly recommending that they discontinue any business with Tatro's. Save yourself and literally go ANYWHERE else but here for any appliance needs.

I really hope the owner does not treat his employees the same way that he treats...