Never faced such negligence and malpractice from an organization or it's NP, Helen "Nellie" Nutt. Was a patient of Ophelia for two years. At first, I was happy.
This spring, I was discharged for nothing more than disagreeing with a Helen Nutt. I get terrible nausea from suboxone. Previous providers have always treated this with ondansetron - Helen refused over unjustified reasons.
I disagreed with her. But still, I obtained clearance from a cardiologist and stopped taking my serotonergic antidepressant to resolve her concerns. I thought any rational prescriber would reconsider since the circumstances changed and the barriers to prescribing removed.
I was discharged on the very next visit.
Helen Nutt fraudulently claimed i was discarded because of "my mental health" - which by their own metrics (standard assessment forms before each visit) and by self reports to both Helen Nutt and my psych provider - solely indicated had steadily improved over the preceding months.
She also cited my refusal to provide a release for my cardiologist (when in fact, I only said I wouldn't sign before speaking to him myself). Refusal to provide services because patients won't sign a release is a misdemeanor crime in NYS.
I repeatedly asked for, from that day until last month:
the chance to work with another provider (Helen Nutt specifically said she would not work with me, though my disagreement with her protocols were always respectful, polite, and even tempered).
to speak to a clinical supervisor, and was told I could not.
Internal resolution procedures
Contact info for their oversight agencies
They are required by either law or ethics to provide the above. However, at Ophelia, you get a text number for a contact, and it teaches any number of rotating non medical staff, and they relay messages to the provider. The clinical supervisor knows nothing of you beyond second or third hand information about you or your case- and you can't speak to him or her anyways. Helen Nutt had complete control, and used the anonymity of tech to bury her illegal and unethical discharge - successfully.
Now I'm jobless, flunked outta college, and am being evicted from my home. I was buying suboxone until the money ran out. Soon I'll be at the Rescue Mission, surrounded by Heroin users and dealers. In withdrawal, I'm worried I'll relapse. Mind you, before Ophelia and Helen Nutt, I'd been clean almost a decade with never a relapse since rehab.
I'd achieved an AS degree, was a substance abuse and mental health counselor working in the human services field. I was a straight A student from kindergarten through my AS in Human Services, and now have flunked every semester since, and will now never achieve my BA in psych. I'd had my home for 8 years. They wouldn't even send my records to the social security department for my disability claim!
I've lost everything I built in recovery. Not all is Helen Nutt's and Ophelia's fault, but a large amount is. I intend to sue for malpractice, gross negligence, intentional infliction of emotional distress, falsification of business records, criminal mischief, and more - possibly filling a criminal complaint about the release signing matter. I pray I do not relapse and die.
Sad thing is, because I needed them, I spent months trying to retain their services. Even now I'd erase this review and drop suit to have stable care again - heroin killed to many friends.
I have recordings and transcripts from our visits - my computer does it automatically. I saved all the texts. I'll get my records one way or another eventually. A third party overheard my last appointment.
I have stated only material fact - no opinions - every word about my experience, I can and will swear under oath in a court of law. Speaking truth can never be defamation, and i have proof my statements are accurate, so though this review be dam*ing, I expect Google to keep it and Ophelia to accept it or provide documentation I've spoken falsely.
Only risk this provider with caution. You have no recourse against...
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