Ralph Sellers Chevrolet — Local services in Baton Rouge

Our experience was really good, from receiving prompt and quick responses for our online inquiries through the chat system to the end of the deal. There were a few hiccups throughout the process....but all in all, the experience was smooth. Once the online inquiries were answered, Rhett responded to us and contacted us (over the phone) about our interest in the vehicle that we were interested in. I told him over the phone the type of car, color and features we wanted in the Chevy Equinox (including the Navigation system and blind spot sensors). Rhett was nice, laid back and tried helping us initially. He took our information, gave it to the finance manager and the process started. The process took two (2) days to complete because the first day a lot of businesses and banks were closed (due to the holiday Monday after Christmas) and late in the evening. Initially, Rhett brought the wrong vehicle to us to test drive...when we had already explained (to him) the features that we wanted. I guess he forgot or didn't take the time to remember (1st hiccup). We finally got the correct one; we test drove it and we liked it! We decided to continue the process. We didn't have to wait on the business/finance aspect of it too long. Mr. Shelton Day (finance manager) came and introduced himself and thoroughly explained to us on what was going on. He said we would have to come back the next day because a lot of the banks were closed due to the holidays. Mr. Day was very professional and helpful! He promised that he would have a decision by the next day and that the paperwork would be ready and he definitely fulfilled his promise! We came back the next day, Rhett had our new vehicle ready (cleaned and ready). We then met with Mr. Day to sign all of the paperwork and he thoroughly explained everything step by step! I mean Mr. Day was about business and we definitely appreciated that; he worked the numbers and made it work out for us. He worked tirelessly to get the deal done as we have never had a finance manager to work and help us like that in the past. As we were signing the paperwork, Rhett began to really become laid back. There were several times when Mr. Day called him over the intercom (twice) to come to his office and Rhett took his time to go to his office. That didn't look good on Rhett's part; it's like he (Rhett) knew the deal was done and he wasn't going to make much effort anymore (2nd hiccup). Lastly, after the paperwork was signed and we were ready to take our new vehicle home, Rhett had to go over the Chevy app and Onstar features with us, that didn't go well at all (3rd hiccup). I downloaded the app (as he advised) and tried many attempts to login. It didn't work! Rhett attempted to see what was going on, but told us the wrong information! He said the app was not allowing me to login because my email address was inputted incorrectly. When, in actuality, it wasn't my email address (because I had received several emails from the Chevy app), what we had to do was activate the Onstar button to get it done. Another salesman had to tell Rhett that he was supposed to do that and Rhett responded, "I didn't know that!" So, it was like he was going through the motions and telling us inaccurate information just to get by. And as we were packing and unpacking items to put in my new car, Rhett offered to help, but by then, I was a little irritated because it's like we were on our own and we had to do the Onstar and Chevy app on our own without his assistance. He kept talking about the new truck that he was planning to buy that was on the lot instead of trying to help us finish going over the Onstar and Chevy features (we didn't like that at all). So, some aspects were good and some were a little annoying with the frustration we had to go through with Rhett. But, definitely appreciated the professionalism, dedication, commitment and help Mr. Day did to help make this a successfully sell! Kudos to Mr. Day! So...

If I could give them 0 stars, I would. I bought my 2015 Chevy Cruze from them back in May. The buying experience was great. That's not my complaint.

My compaint starts 3 days after the flood. I got water in my car (only enough to get on the carpet). I let it dry and air out. Drove it around. Cleaned the carpet (vacuum, etc). Nothing was wrong with the engine. Only had a terrible smell that wouldnt go away and the airbag light come on. I bring it in to Brian Harris because it was time for an oil change, as well. I tell them what happened. They call me later that day saying that they had to replace my carpet. No getting around it. If I didn't, they said it would cause serious damage to the connectors that were on the floor under the carpet. I obviously had to do it. Fast forward a week and they say it's ready. I come to get it and notice the inside of my car has fog on the inside. I open the door and smell something awful (like when I opened my car after the flood). They had placed my disgusting floor mats back into the car withour cleaning them! They put them ontop of my brand new carpet! I was upset. They said they would clean them and to come back tomorrow to pick them up. They apologized. I also pointed out that the plastic pieces along the floor were popping out. They fixed it that day. That night, I notice the plastic pieces came out again and one side the plastic was visibly unattached to my car. I also noticed that my brand new container of leather cleaner was nearly gone. I go in the next day and point out the plastic pieces. They apologize and say that the clip that holds it on was broken. I began to bawl my eyes out. Here I am, living in a hotel, digging into savings, lost all my furniture, lost clothes, lost my house, lost some artwork (I'm a design student), lost school supplies, and just handed them almost $1,000 to fix my car... and they made more problems! They were careless with my car that I gave them $14,000 for! Their only compensation to me was that they would fix what they broke and that I would get 2 free oil changes. I wanted some money back because of the lack of care they took with my only means of transportation. I reluctantly agreed to the oil changes and they said they would call me in about a week when the part came in. It is now October and I have had no calls from them. Not one. I'm absolutely appalled by my expierence with them. I was so proud of that car until I brought it back to them for an oil change and to fix an airbag light. No sympathy or empathy and 0 accountability for their technicians that broke my car.

Edit: I took my car to another dealership to fix the engine noise I was hearing. Also, after leaving 2 voice messages, and talking to someone, I finally recieved a call back. They told me they've had the part for a while but it wasn't linked to me which is why I didn't...

Came in with a tire pressure sensor error, XM receiver signal issue, and a piece of fuzz in the plastic mold of my taillight in September for my 2015 Camaro which is still under warranty until mid 2018. Was told the tire pressure sensor error wasn't showing so they supposedly reset the sensors and wouldn't do anything more, was told the XM receiver signal issue that causes XM to cut out periodically with nothing around for interference was normal and they wouldn't swap it out, and was told my taillight being 'fuzzy from moisture' (which wasn't what I had said or pointed out) was normal when moisture in any light fixture is not normal nor a good thing, nor was it even holding moisture.

Brought my car back at the end of October because the tire pressure sensor light kept coming on, had 8 pictures documenting this with mileage each time it came on, and an OnStar email diagnostic showing that it couldn't read tire pressure on that tire. Was told that the tire pressure sensor was a read error and not a sensor error and, because of such, it wasn't covered under the warranty and they wouldn't replace it, yet they're the only ones to determine if it's an error or a read error, but they did reset it again and it has since come on again. Was also told that my tires were wearing unevenly because they had no records of them being aligned, which was fine. Also was told that it was time to change my oil, which would have been fine had they told me that they were going to charge $80 to change my oil because it 'wasn't covered under the warranty because the owner before me had it changed twice.'

Most incompetent service department I've ever had the displeasure of dealing with and they try to find every possible loophole they can to get out of covering things under the manufacturer's warranty. I'm making it a point to tell everyone I know how deplorable Brian Harris Chevrolet is and that they should take their business elsewhere.

Edit:. It took 6 months for Brian Harris to reply and do nothing more than apologize for the experience. Every issue they made excuses to not address (while under warranty and, therefore, obligation) has been addressed and corrected already. Brought my car to Ross Downing and they identified the issues within an hour and ordered parts and had everything fixed in under 48 hours. Even gave me a rental at no cost which is something Brian Harris never even offered. Take all of your business to Ross Downing. It's worth...