371 Furniture & Mattress — Local services in Baxter

After buying a new home and always wanting a sectional sofa my husband and I went furniture shopping in the Brainerd Lakes Area. 371 Furniture was by far our favorite, we were not bombarded by sales people or pushed into loop hole deals and the furniture selection was wide, in-style and high quality. Purchasing the sofa was easy and the staff were very helpful. We were allowed to take sample fabrics home for a reasonable amount of time and did not have to make a $50 down payment and have them back in 24 hours like another store down the street. We were not sure of what size to order even after much deliberation and the staff urged us to buy small because you could “always add a section”. However, after the sofa was delivered by two very nice gentlemen, it was clear it was too small. The sectional was delivered on Friday and on Monday I went in to order another piece to make the sectional longer. To my dismay the fabric we had chose had been discontinued and another piece could not be made. This was extremely upsetting, and 371 Furniture assured me they did not know that fabric was being discontinued. They later called me at home and said that I could order the same couch with the new section in a different fabric and they would take the current couch back, at no extra charge (besides of course the section I had planned to order)! This was the right thing to do, but something they didn’t need to do, now a days it is hard to find that. They even let us keep the old couch until the new one was delivered so we had someplace to sit. I love my sectional and...

Good selection of couches. Salesman there was helpful but not pushy in any way, let us explore and try out couches on our own. Financing was available and was pretty quick.

Edit: Just wanted to add this after finally receiving the furniture. When ordered we were initially told it would be very quick for them to get our two couches in. We ordered at the end of November and they told us we would have them well before Christmas. We did get one couch in, the Friday before Christmas. The other couch we finally got in the middle of January! They were very quick to push the blame elsewhere, very unprofessional. When questioned about the timeline after we got the first couch all they said was "I don't know why we told you that, it usually takes 4-6 weeks". Ended up being a very disappointing experience dealing with...

We purchased a couch that was marked down and had it delivered just to realize it wouldn’t fit through the small doorway! They were super great about taking it back no problem. We went back in to find something else (with a tape measure this time) and couldn’t find anything. They refunded our money so we could shop around. We looked all over and everywhere else was MONTHS out on furniture orders so we ended up back at 371 furniture and bought a futon that works perfectly! And it fit through the door! The staff was really super nice even though I’m sure we were a pain in the butt. Definitely would go back for future purchases and would recommend to...