Jessica's Bridal & Formal — Local services in Bay

First and foremost I NEVER hope a bride gets treated the way I was treated. I drove 2 1/2hrs to my afternoon appointment over this passed weekend with my dad and younger sister. The consultants were very rude and disrespectful. The bridal room was chaotic, dysfunctional, and very stressful from the start. First consultant didn’t greet us properly and that set the tone for the whole experience. We noticed seating lacked and that made me worry about my dad and younger sister. Fast forward to picking out dresses. I informed I was looking for a champagne off the shoulder dress and would like to stay under a $1,000 budget. The dresses pulled were over that and I felt pressured to go higher to $2,000 by the way the consultant looked at me. She then walked off and both my sister and I saw she was gossiping with another consultant. That not only hurt my feelings but was super frustrating. The second consultant came over and wasn’t pleasant either. I also stated I wasn’t very sure on the size I’m in and I have a large bottom. She asked for me to show her by moving my long sweater to the side and she then said “oh, you do have some junk in your trunk”. NEVER should that be said even if it was a joke. Move on to trying the dresses on which I wasn’t thrilled with. Consultant wanted to make a sale and complimented but then would make disrespectful comments staying I tear myself down too much. She doesnt know me as a person and don’t know a thing about me. She even told an older consultant that I had lost weight but doesn’t give myself enough credit. I’ve been skinny my whole life and have pictures to prove. She said that very rudely and intimidating. I then apologized because it looked like I was frustrating her and she responded “oh honey, I’ve been doing this for 10yrs you aren’t going to hurt my feelings”. That could’ve been said nicely but her body language and tone of voice was out of line. At that point I was finished with trying on dresses and wanted to leave. She then barged in and accused me of being insecure, the appointment was at a standstill, and said she didn’t know what else I wanted her to do. I instantly Interrupted and said that should NEVER be said to anyone and to get out so I can take the dress off and leave. Instantly broke down in tears and couldn’t believe someone would say that to a human being. Luckily, my sister was in the room to hear every single word. Walk out and she’s huddled around other consultants gossiping and giving dirty looks. Go to the front to ask for a manager/owner and was informed she wasn’t there and simply stated to have her call me. Owners mother flagged me down in parking lot as I was driving off and asked for me not to write a neg review and couldn’t understand I’d have an issue with that particular consultant. Fast forward to days later and the boutique got on FB denying everything about my experience but tried to twist the truth and blame me. Hint: They did that to all the other negative reviews and blamed the customer and don’t take accountability! The consultant then took it upon herself to start writing off her personal profile around MIDNIGHT but then somehow that all got deleted very quickly after the truth was easily shown. Owner wanted to send a PRIVATE message but that was quickly unread because if they wanted to apologize they would’ve called the following day instead of accusing the customer, bullying a customer, & then trying to cover their tracks & falsely accuse me of accusations that were not done. It also was MIDNIGHT & I already had enough of the disrespectful comments & that accountability for their actions wasn’t going to be said. Luckily, the intelligent person I am I’ve took a picture on my iPad of their response & they have now magically deleted my review, their responses, & edited their page where no one can see or write reviews. Hmmm, so if a customer was “lying” about an experience I dont believe they’d try & delete everything. It seems like a trend hat people have to deal with terrible customer service & get accused rather than them take...

My experience was just honestly horrible. And I'm the sister to the bride that visited this dress shop. When we first walked in the door there were many people just running around the store. This automatically brought on the assumption that the store would be chaotic and gave us the temptation to leave. When we were greeted by the consultant it wasn't very enthusiastic like you would expect from someone who is going to help you look for their dream dress. Fast forward to the lacking seating and my main concern was where was I going to sit, so after walking into the sitting area after everywhere else I was automatically going to sit on the floor. Due to no seats being offered, which guests shouldn't have to ask for a seat, they should make the guests comfortable. But my father told me to go help my sister look for dresses so I wouldn't have to sit on the floor. As I was walking into the room where the bridal dresses were I noticed the first consultant giving my sister and I dirty looks. And then she went to gossip to another consultant who then came back starting with an attitude when asking what dress my sister would like. She gave both consultants a $1000 budget and she was received with dirty looks. And the first dresses pulled were over $1000 so she then thought she had to raise the budget to $2000. All the dresses that I pulled had aspects on the dress that my sister loved. And the measly few dresses that the consultants pulled were nothing like she was looking for. My sister asked for off the shoulder and champagne colored. They proceeded to give her white dresses and either strapless, ball gowns, or just simply didn't tell us if some dresses could be ordered in champagne. There was a dress my sister loved but it was a size too small. And we informed the consultant she needed the dress in a larger size or we needed a dress very similar so we could see what it would look like on her. The consultant then asked her to try on the dress that was too small again and come out of the dressing room to show people. We tried telling her that it simply would not go over her waist which lead to her not being able to zip the dress up, and since the dress didn't cover everything without being zipped there was no way that my sister could walk out infront of people. This just didn't seem to click through that consultants head, or it came in one ear and out the other. Cause she asked again for my sister to come out and this just caused us to be even more frustrated. We gave her the chance to pull something similar, and she brought back a huge puffy ball gown that was strapless and the complete opposite of what my sister asked for. My sister told her in the beginning she didn't want to try on ball gowns or strapless dresses. This puffy monstrocity was again the complete opposite, being the nice person she is my sister tried it on and even walked out into the viewing area for people to see. My dad's eyes were wide open at this point cause she looked absolutely rediculous. I don't know how they confused a simple request for a slender off the shoulder dress for a strapless ball gown and it probably weighed 40 lbs. At this point I believed they were just being rude and purposely pulling things she didn't ask for. At this point my sister was done and was frustrated. After I went to talk to my father for a minute and come back in the dressing room the consultant proceeded to come in, left the door open while insulting my sister on how she is insecure about herself and tears herself down. This woman doesn't know my sister and I was very shocked when she said this. After my sister asked her to leave the dressing room so she could change and we could leave the consultant still kept trying to talk. And then I even asked her to get out cause we were both done and we're going to leave. As we walked out of the dressing room the consultants were grouped up and giving us dirty looks. We asked for the owner but she wasnt there. As we were driving off the mother to the owner came out to tell us not to leave...

Well my daughter was looking for a dress for homecoming...she found her own dress. The dress was beautiful but had a broken zipper long story short they fixed it we picked it up and picked out a pair of shoes...waiting for assistance a employee spoke to us and when I asked for help with the shoes she looked at us and kept walking even after I asked 4 help twice. I'm gonna say this actually because it was the truth. We are black and after spending as much as we did we were ignored which irritated me to the core after standing a few min. A different employee helped us. The gown we bought for my daughter was gorgeous.. . but they need to conversate with the entire staff. The young lady was rude my money spent like all the other patrons there at the time. I will think twice before making that drive again....Gorgeous Gowns but racism is real and I left with an unpleasant taste in my mouth to say...