Roy's Auto Repair — Local services in Beasley

First and foremost, thank you. There is not enough words that I can express how truly grateful I am. I had been to about four mechanics because I had my car overheating and everyone I went to was charging me some exorbitant cost to do the repair. I was told I needed a cooling fan assembly or a pump, and the cost was almost as high as $2, 000. I am in the middle of a divorce, and without a home right now.... And there is only so much a person can take. So to go here and have honest mechanics is refreshing. We live in an age where everybody is just trying to earn a buck by any means necessary... not everybody can see that some people are out here struggling... To keep it together. This gentleman who looked at my car... I'm not trying to be disrespectful but he was tall and had a big beard, he just reminded me of Paul Bunyan... He took a look at my car and came back and told me "I think your car is going to be fine" ... It just had a situation of a hose not connected properly... He told me that my fan was working properly and I did not need to change my fan.

With tears in my eyes I hugged that man even though he did not want me to hug him because I was so grateful... I have found a new home for my car to be repaired... To anyone looking for car repair, no matter how far you are, go and visit these people they are honest and will give you good service.

Thank you so much. To top it off they did not even charge me for connecting back the hose. I have renewed hope that they're still good people...

It's becoming increasingly rare for me to be able to say that I am exceptionally satisfied with any purchased service and where auto repair is concerned.... Nearly impossible.... Until recently, when I took my late model Buick Regal Turbo into Roy's for service. About a month prior I got a check engine light and a very reduced level of engine performance. Before finally going to Roy's I took my Turbo Regal to to at least 6 other places including independent repair shops, auto parts stores and GM dealerships in an attempt to get the issue diagnosed and quoted. None of them including the GM dealership could give me an accurate or even a semi confident diagnosis so I kept looking. I decided to try Roy's next due in large part to the excellent Google reviews. I called on Friday evening and Lacy told me to bring it in first thing next morning. They opened right on time at 8am and by 8:20am Mike and Lacy had the issue accurately diagnosed. By 9am they had the correct replacement part and by 9:30am Mike had the part installed, tested and 100% fixed! The cost was beyond responsible (Probably 1/3 of what the dealership would have charged to Not get it right) So if your like I was, having reached a point of trusting no auto repair operation, rest assured, there is at least 1...

Okay soooo I’ve been trying to get a quote for a week. His assistant who is very kind told me the day I called that his boss will call me back that day BUT he got super busy with tows so the assistant told me tomorrow. No problem. Two days pass so I called on Wednesday and he said he’ll have his boss call me when he’s done with three costumers. Roy called later that afternoon and said he will call me back with the prices for parts and labor. I wanted to be scheduled for TODAY this morning as soon as he opened which i told both of them during the week. I was patient and waited but no one has called me since Wednesday and now I’m forced to go to a chain mechanic shop. I just wanted to support local business and form a relationship with this shop to further fix my used car because I’m giving it away after everything is perfect. I’m disappointed I wish I could’ve had the costumer service everyone else did.

I have a two year old and a two month old baby and no AC so that’s the only reason I did not just drive up there and wait. I needed a appointment so i can get a babysitter and handle my business at the shop. I just wanted my ac hose replaced and a oil change so we can stop dying in the heat every time we want food or...