I chose Aqua Solutions through Angi.com. James was one of two companies that was willing to install my water softener (all other companies don't risk installing equipment that isn't there's). Ultimately, in addition to installing the softener, I got a new carbon filter and well tank that needed to be replaced. The cost of everything was reasonable but I hadn't budgeted for the extra work so he did the work with just a down payment and is letting me make interest free payments for the balance! Who does that these days? Who trusts people like that anymore? To be fully transparent, there were a few delays but James is a business man that cares not just about the quality of the work he does but he cares about people and was such a kind heart that it was impossible to be annoyed by the delays once he was here. He is gifted in a special way and I consider myself blessed to have met and done business with him. I made a friend in James, my water taste great and my skin feels soft so I am a satisfied Aqua Solutions customer for as long as I'm in the area 😊.
Update: The softener stopped working shortly after installed. James was unresponsive to calls nor did he ever follow up to service his carbon filter (ie: change the filter) that he...
   Read moreIf I could leave ZERO stars - I would. My fiancé found this company through Angie’s list to have our home water softner installed. At the time of this review we have waited over a month to have our equipment installed. The day we had our estimate scheduled, had to be rescheduled and then the technician was an hour late when he finally did show up. Multiple appointments rescheduled and days to respond back to messages. Finally we rescheduled one more time and I told the tech, if you don’t show up we’re calling another company. Big surprise the tech never showed up, and didn’t reach out to me or my fiancé. Do yourself a favor and go with another company. They obviously don’t need the business.
UPDATE: Right after I posted this review I received a text stating the tech was on his way and would arrive in 25 minutes. I canceled the appointment stating the agreement was between 10AM - 12PM with no communication he would be over an hour late. He argued that his original time was between 12PM-1PM. I had to remind him that he RESCHEDULED that appointment for a different day and time. He then proceeded to offer excuses. Clearly based on the Google Reviews this is a...
   Read moreSince I cannot post NO STARS I have to do one star. In April our water filter was due to be changed. I started calling and leaving messages for Jim Lange, the owner of Aqua Solutions. I never got a call back so I messaged him thru Facebook since we WERE friends. It took a while for him to respond and say he would be over. He never showed up. He did it again and again, a total of SIX times. He couldn't give me any specific times, so I waited for him all day. I kept after him and after him saying the water does not taste so good anymore. I asked him WHY he was doing this to me. NO reply. I just couldn't understand why he would not come over. We talked to our niece in Ohio about it, and she did some research finding a filter for us on Amazon for half the price, and we just got done installing it ourselves. For FREE. We saved over $100. It took about 10 minutes or less to install. I do NOT recommend this company anymore. I don't know what change Jim, but he is NO...
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