F & L Jewelers Inc — Local services in Bel Air

About 1 or 2 months ago, I came into this shop to sell some rings . I was quoted $350 GUARANTEED no matter when I came in..she wrote that on the back of a business card. I left and finally was able to come back this morning. I handed a different lady the rings, she said $200 and said the " price of gold has gone down". I then pulled out the business card and said to her what was told to me. GUARANTEED no matter when I came in!!! She goes into the the other section of the store( to talk to the lady who gave me the guarantee) and when she walked back over to me she said.. we can do $300 and had you come in a day or so after the initial visit, I would have gotten the $350. She said the lady who gave me the guarantee doesn't remember me-- well she hasn't even came and talked to me or looked at me, no wonder she doesn't remember.. My issue is DONT GUARANTEE SOMETHING and say no matter when you come back and than BAIL ON THAT! This is the 1st and last time I'll visit this store. Just beware when you go to sell some jewelry there. Their definition of GUARANTEED is conditional. I ended up talking the $300, they then say to me, let me see if we have enough cash...if not, is a check ok.. well I guess it has to be,...

Went to get a ring resized. While the resizing was being completed, we were told the ring, which is an antique family heirloom, needed a repair. It was not thoroughly explained that the repair was needed prior to resizing, so my fiancee thought that the repair was necessary because of damage done during resizing and therefore approved the repairs. It should be noted she told stass when dropping off the ring that she did not want it resized if it could pote tially cause any damage. When we went in to pick up the ring and discuss the issue with the staff, it turned out the repair was optional and it's completion was the result of a miscommunication. When we expressed our concerns, the staff was rude and demeaning, and appeared to be implying my fiancee was stupid through their attitude. Very unhappy with how they...

F&L really came through for me! For our 10 year anniversary I wanted to do something special for my wife. We had an old setting from way back when we first got engaged that was palladium. Over time the soft metal had become fragile and we eventually moved her engagement diamond to a new setting. F&L's jeweler was able customize the setting to make it look a bit less "engagementie" by mounting alternating sapphires and diamonds across the top of the setting, they replaced the main stone mount (Prongs?) with a more sturdy setting and set a sapphire (also provided by F&L) as the center piece.

The staff is great, their jeweler has an eye, and their other offerings are worth coming...