Blossom Shoppe — Local services in Belding

Ordered a $150 arrangement for a funeral for the Grandmother off a close friend. Lynn- the florist- put a ribbon on my arrangement that said “Aunt”. Evidently per the Lynn, what occurred was that she had made a mistake. The ribbon was supposed to go on another arrangement. I did not order a ribbon period. I was offered an apology lacking any empathy. More like she was annoyed.

I can’t be there with my friend because of proximity. I asked Lynn, what have you done for customers before in the past when you have made this sort of a mistake. Her response was, to be honest I’ve never made a mistake like this before. She offered me a PARTIAL reimbursement, (which I agreed to- sounded fair enough) but that it would be later before she got around to it.

I’ll give her one star because I really thought she was blowing me off, but she did follow through, and quicker than I expected.

But..... Her idea and my idea of PARTIAL reimbursement are clearly two different things:

Let’s do some math, shall we?

Floral Arrangement - $150 Delivery- $5 Tax- $9 Grand Total: $164 PARTIAL Refund- $20

Delivery proximity, round trip was 9.4 miles, from florist to church back to florist.

So, 1/4 of the refund could be applied to the delivery charge of $5(which would not have cost $5 round trip, regardless).

Also remember, she was already making that round trip delivery because the person who ordered the arrangement with “Aunt” also had their delivery messed up. She made $5 on their delivery too, (so in respect to my $5, she’s not really giving up anything because she was already making that trip with or without my business.

So really it was like she gave me $15 back.

Just want to say thank you sooooooo much for what really equates a $15 partial refund on a $150 arrangement.

Lynn, I hope you sleep well tonight on my stack of cash. You clearly need it more than I do. It clearly means more for you to keep my money white knuckled, than the value of taking care of a customer that took the time to follow up on your mistake.

This was embarrassing to experience, and even more embarrassing that I have to take to Social Media because her partial refund was insulting.

Folks, there are other florists in town that would be grateful for your money. I chose the...

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