S & S Appliance Parts & Service LLC — Local services in Bessemer

If there was an option to give 0 stars for this company I would happily do so. Pardon the novel.

Scheduled through Whirlpool on October 14th to repair my dryer and was given an appointment October 31st. I expected it to be a longer wait due to it being a warranty repair so it was no big deal. The appointment date rolled around and I never heard from S&S so I assumed our previous time from 1pm-5pm was set. Received a phone call from the technician that he is waiting in my driveway at 11:45 am, and that they had changed it to 8-12 without prior notice. Spoke with the company's receptionist's and their explanation was the automated phone system was "down".

Many phone calls later they setup another appointment for November 15th because, through no fault of my own, I missed the last appointment so we would have to wait 2 weeks. I asked to speak with a manager and was told it would be 24-48 hours before they could return a call. Spoiler alert: a month later and I have yet to speak to manager and probably never will. They were able to move up our appointment to November 8th so I jumped at the opportunity. I was hoping the worst of it was behind us, but it was far from over.

Technician came as scheduled on the 8th diagnosed the problem with the dryer and needed to order parts. With the issues we have nowadays with parts, supply chain, etc I figured it would take time, but decided to take the initiative and called them on November 18th to check up on the parts to follow through. Receptionist confirmed that the parts have been delivered and are shipped to the tech. Set the appointment for December 1st 8am-12pm to have the repair done and to finally get over this headache.

So December 1st rolls around (today) I have taken an unpaid day off work, my 2nd through this ordeal, meanwhile I am religiously checking my phone waiting for the call from the technician. Around 10:30 am I start to have a funny feeling that something isn't right, so I decided to call the office and was informed that the technician cancelled my appointment due to "part issues". That was my final straw with S&S Appliance and I was tired of hearing the excuses. Spoke with Whirlpool, filed a complaint, and cancelled my future appointments with this "company". If I were to continue to wait around on their time I'd probably be better off just buying a new dryer with all the money lost taking unpaid days off work. How they've been in business for "over 50 years" I will never know.

All and all beware before you use this company, and do yourself a favor and check the Better Business Bureau/Reviews before you waste any more time. All that lies ahead are headaches...

I contacted S and S appliance to repair my Kitchen Aid Refrigerator/Freezer on the 2nd of February and was scheduled for an appointment on Feb. 12th. An open spot in the Technician’s scheduled opened up for the 7th of February and the Technician was here approximately at the time he stated. After he assessed the situation with the unit he informed me that he would need to order and install a compressor, a heater and a new cooling coil set to get the unit back in working order and I should get several more years service with these repairs. The cost was $1891.41 which is much better than a new unit at $10,250.00 and I agreed to proceed with the repair which required a partial payment and I wrote a check for $1000.00. The technician ordered the parts and returned to complete the repairs on February 20th. With the installation completed my wife wrote a check for the remaining $891.41. The unit work and made ice for approximately 6 hours and then the ice started melting and the freezer temperature was about 50 degrees.I have made numerous calls and left messages and even went to the office and no decision makers happened to be in that day and was given a direct number to the accountant which was a number for someone else who wasn’t available. I also called the number listed on the website and after 20 minutes of waiting gave the person, who answered the call, the specific name of the person I was directed to talk to and she connected me to another person who was not available either. I sent another text to the dispatcher who seemed to be the only one who actually works there and she said she would give the message to the accountant personally, I thanked her and here I sit 2 days later. No one has returned my calls. I feel I have been reasonable. I paid $1891.41 to fix the unit and here I sit now after 6 visits over 7 weeks and the unit is still not working and no one at S & S has the authority to make a decision or even call me back. I don’t feel that I am being unreasonable asking for a refund. Gary Reaves -Trussville, Al **April 8th I finally received a call from Tom, the Service manager, said he wanted me to be satisfied and could send another technician out to fix the unit or refund my money, which asked to refund the money since I had already bought another refrigerator…..April 15, I received a check for the money I had paid less the original service...

I am writing this review to express my extreme disappointment with the services provided by S&S Appliance Parts & Service. My experience with this company has been nothing short of frustrating and disheartening. I feel compelled to share my encounter to ensure others are aware of the lack of services, false information, and the absence of a functional customer support system.

When I initially contacted S&S Appliance Parts & Service, I was given false information by their representative regarding their capabilities and expertise. Based on this misleading information, I decided to engage their services. However, upon the arrival of their technician, it quickly became apparent that they were ill-equipped to handle the issue at hand. Their lack of knowledge and skills was evident, leaving me with unresolved problems and wasted time.

To make matters worse, when I voiced my dissatisfaction and sought a refund, as promised by their representative, I was met with nothing but excuses and lies. The company's lack of accountability and refusal to honor their commitment is both unprofessional and unethical. It is deeply disappointing to be misled and then denied the refund that was initially assured.

Equally concerning is the abysmal customer support system provided by S&S Appliance Parts & Service. When attempting to resolve my concerns, their customer support team proved to be unresponsive, lacking in empathy, and unwilling to address my grievances. The lack of communication and assistance from their end only added to my frustration and left me feeling unheard and disregarded.

In conclusion, my experience with S&S Appliance Parts & Service has been characterized by a lack of services, false information, and a severely deficient customer support system. I strongly advise anyone considering their services to exercise caution and explore alternative options. It is evident that this company does not prioritize customer satisfaction or uphold the values of honesty and integrity.

I sincerely hope that S&S Appliance Parts & Service takes this feedback seriously and makes the necessary improvements to rectify these issues. As a consumer, I believe in holding companies accountable for their actions, and I hope that by sharing my experience, others can be spared from the frustrations and disappointments I have endured.

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