Lulas Floral & Gifts — Local services in Bloom Township

I helped my mother (Lesly) place an order on 2/27 to be pick up 3/1 between 11am - 12pm. My brother (Nixon) arrived at 11:34 pm to pick up the flowers which should’ve been ready. I received a call at 11:45 pm letting me know that they didn’t have the red roses I had ordered due to an issue with the shipment. We decided on opting for pink roses; I asked for a discount due to the inconvenience of not receiving the product I initially wanted to which the owner (lady) said no.

At 1:17 pm the owner (lady) called me to say that my brother, who had been waiting for almost an hour for these flowers, was being hostile & called the business owners irresponsible (you are). Then proceeded to say she assumed he didn’t understand because he might not speak English (lady, be fr). & per my brother, she was confused why a latino would be hostile to another Latino. (Her husband apologized for this comment in the moment) She was looking to cancel my order because “she wasn’t going to be disrespected in her business.” I spent 10 minutes on the phone with the owner (lady) who seemed more concerned about going back & forth with a customer than taking accountability for the lack of communication.

Per the owner, just because your pickup order says “pickup: 11am-12pm” that doesn’t mean that they will be ready during that time (maybe state that in your website?) I’ve never experienced a business that lacks this much professionalism, communication AND accountability.

It wasn’t until the end of the 10 minute phone call that the owner (lady) decided to give my mother a $27.50 refund (on a $152.85 order) and a $50 credit for next time. All in all, we won’t be ordering from this...

Didn’t even order anything but the woman on the phone straight up told me that she was busy and to just place my order on the website. What if for some odd reason I didn’t have access to a computer or the internet? If I was interested in placing the order on the website, I wouldn’t have wasted my time calling. She lost business before she even had it. Good luck with that type of business model!

To the owner’s response: I said I was good because you were to busy to take my order/phone call and that’s rude. I don’t care how “busy” you are. When a paying customer calls, you help them. I’ve never ordered from a flower shop nor worked for one that isn’t able to take an order over the phone. Not sure what delivery tomorrow or Sunday has anything to do with it. You’re not the only floral shop with Sunday hours and willing to prepare deliveries the night before, hence why I went with someone else. I enjoy giving a price range and letting the designer have free range to create something beautiful. I guess your business isn’t able to do this. It’s unfortunate....

Order flowers on their website early in the morning for same day delivery. Called to check the status. I was told they were very busy, but my order was already on the delivery route and would be there by 6pm. I called to check and no answer. The order was supposed to be a surprise, but since it was taking forever for the delivery I had to tell the person why they needed to wait at home. This was suppose to be a happy and stress free process, but it ruined the whole moment. No contact from the owner. The crazy part this florist is less than a mile from the delivery destination. I paid for something that was not delivered and received poor communication. If you are smaller business with limited employees please have your website reflect your service...