Sheely's Furniture & Appliance Co., Inc. — Local services in Boardman

I have shopped at Sheeleys for years. Have bought many many pieces from them and have always been happy. This most recent time I spent close to $10,000, bought a very large sectional, end tables, and dining room set. I paid for delivery since I’m out of their free delivery area. When it came time for delivery they would only deliver to my home on Wednesday. That is the absolute worst day for me because of my work so I’m not available. But they said if I paid $80 more I could pick the delivery day. Seriously!? They literally told me there is zero chance of them accommodating me even with the amount of money I spent. So I asked for the delivery fee to be refunded and my husband and I picked it up ourselves. Wasn’t pleased that the set delivery day for my area was not communicated to me when I was buying my furniture.

Fast forward two months, I started seeing yellow spots on my end tables, coffee table, dining table and chairs. They looked like someone peed on them. No joke, look at the pics. I call Sheelys and send them pictures. They confirmed there is an issue with the wood and they will allow me to pick something different out. GREAT!!! Now my new tables are in and again we are playing the “we only deliver on Wednesdays” game. The only reason why I need to have this delivery is because of the unsatisfactory merchandise I received from their store. With the amount of money I’ve spent and the hassle it has been it would only be decent of them to allow me to pick any day but Wednesdays since I’m not available…..nope they will NOT budge unless I give them more money.

Took a day off work to receive my inconvenient Wednesday delivery. Delivery arrives and half of my furniture is not on the truck. The delivery driver called the store and apparently the remainder of my order was not even in stock yet so I asked since it was their mistake if the second half of my delivery can be delivered on any day but Wednesday. Their response, “If you pay the off day delivery fee you can.” The delivery driver excuses himself and calls his manager who approves the off day delivery fee to be waived for the rest of my furniture. Cool. Delivery driver brings in what he does have and sets the coffee table down, the feet are so off level it rocks back and forth on a high pile rug. Lovely. Delivery driver schedules a service visit for me. Then he he says “You have a balance of $296”. No I don’t, I paid the difference between the exchanged furniture when I picked out the new replacement furniture and presented him with the receipt. Delivery driver calls the store. Mariah, who needs a lesson in customer service, asks to be put on speaker phone. She then proceeds to tell me that since they are not delivering all my furniture and picking up all the exchanged furniture today, I have to pay the full balance until the new stuff comes in, then they will issue me a credit. So they literally have done nothing correct through this whole experience but yet I’m to trust they will refund me almost $300 when it comes time??? NOT HAPPENING! So they took all the new furniture they delivered today back and put it in the truck, brought the old stuff that has yellow spots all over it back into my house and left.

As of 6/16 I was told there is NO ETA on when I may get my furniture.

WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!

Giving two stars instead of 1 or zero because Sue the sales person was really nice and the delivery guys were decent and completely understood my frustration.

7/15 update. Sheelys has picked up the defective furniture and gave me a refund. I will not be receiving replacement furniture from them. Ordered custom made furniture from the Amish and will be waiting 9+ months for my new tables to be completed. In the meantime I have an empty dining room and no tables in my family room. But at least my new tables won’t look like someone...

My wife and I purchased a leather swivel gliding recliner one year ago. We also purchased the warranty that was offered. Approximately one month after the purchase we noticed small tears on the back of the chair along the tack strip. We called Sheely's and they sent a gentleman out to look at the chair. He told us that the tears were from wear and tear. He tried fixing the problem by stretching the leather on the back of the chair. Needless to say, it made the issue worse. We called Sheely's again and they said that there was nothing more they could do and that we should call the warranty company. Keep in mind that the chair was still under warranty through Sheely's. When the man came from the warranty company, he told us that he could not fix it because he didn't have the proper tools to fix it. The company hadn't given them to him yet. He also said that the tears were from stretching the leather too tight along the tack strip. This was done when the chair was made and then worsened by Sheely's technician. It was not normal wear and tear. We called Sheely's numerous times, but they would never return our calls. We have been a customer of Sheely's for many years, but we will no longer give them our business. We now have a $1625.85 leather chair with holes in it that no one will take responsibility for. Frank Podnar

Concerning your response below, the Sheely’s technician told us that he was going to stretch the leather! My wife watched him stretch it. Regardless of what he did, it made the issue worse! As far as documented phone calls, check the service departments answering machine. I had at least 3 unreturned calls! The gentleman from the warranty company said that the tears were from stretching the leather too tight but that it’s always labeled as wear and tear. He said that in order to repair the chair properly, a new leather panel would need to be ordered and it would be at our expense.

October 14, 2023 update: Sheely's did decide to take the chair back to their store to fix it. We were grateful for their decision. They picked up the chair on September 19th and returned it on October 3rd. My wife signed for it, but didn't examine it carefully enough. Upon my examination, I noticed several areas that the leather was again pulled too tight over the tack strip. I told my wife that within a week we would have at least one hole in the leather again. Sure enough, within 6 days a hole appeared. My wife called Sheely's to inform them of the situation. They asked for some pictures, which we provided. One of the pictures even showed how the leather was discolored by being overly stretched. Sheely's politely responded by e-mail stating that the leather was not stretched beyond its limits and that they fixed our chair as a onetime courtesy that THEY had to pay for. Sad but true! We now have an expensive chair that has been repaired twice and it looks worse than ever. We remember going to Sheely's as children with our parents and continued the tradition of shopping there as adults. We bought many items from Sheely's. Sheely's has lost our business, our respect, and we will no longer be recommending...

I gave it two stars but I think that’s generous. Typically, we are the people that go out of our way to appreciate people and we love supporting local businesses, however, Sheely’s has made this a very difficult task. From start to finish, there have been several road bumps. Initially, our bill for the furniture we ordered was incorrect as they ended up charging us double for one of the pieces of the sectional. When we questioned the total amount due, we were told the bill was correct and that we needed to put more money down. If we wouldn’t have asked for an itemized bill (several times, actually) & caught the mistake ourselves, we would have been paying over $700 more then what we should have. Thankfully our sales person, Barb, rectified the situation & was very sweet....apologizing for the mistake & offering furniture warranty at no cost.

I wish this was the worst of it but unfortunately, the fun didn’t end there. We picked out a sectional that was on display in their showroom...same fabric, nothing custom. The only change we made was to switch the chaise to the right side of the couch rather then the left. We were told that the sectional would be in and delivered to us in 6-8 weeks....July 13 specifically is what we were told. It is now the end of August...we are now at 13 weeks and we still haven’t received our sectional. Which means we’ve been living in our home without furniture for 13 weeks. What makes this worse is that we were NEVER called about these delays. The ONLY reason we knew was because we kept calling and asking, calling and asking...over and over and over again. Not one person from Sheely’s ever called us to let us know that our furniture would not be in when we initially expected. At one point, we were even told that our sectional might not even come in and that we might have to pick out something else. At this point I was starting to think this was all just a joke.

I wish I could say that everyone was really polite and apologetic, because I get it...things happen, mistakes are made, furniture is delayed, and sometimes things are beyond our control ...but in all actuality, everyone was very rude and entitled (with the exception of Barb). Not one person was efficient in effective communication or seemed concerned about maintaining excellent customer service.

Paul (manager) had expressed to us that as soon as the sectional was in and ready for delivery, we’d be first priority. Not the case. We were told that if we wanted to have a specific time for delivery, we’d need to pay 60 dollars to ensure delivery within a two hour window. Otherwise, we’d have to be home and available during a time period of 8 hours which is just not possible. Might I just add that we only live 4.5 miles from Sheely’s....yet, they are still not willing to work with us and be flexible. We were told that they deliver to people all the time and never have issues. Again...entitled and rude. We only ever felt like we were a nuisance to the employees at Sheely’s.

All of this to say, we still haven’t received our furniture....and we will never order furniture from...