South Mountain Creamery — Local services in Boonsboro

Update 8/13/2024 I am pleased to say South Mountain has returned to being an excellent farm to purchase milk and food products from. They got all of the glitches worked out of their new ordering/billing system. I have been ordering milk and other products for home delivery and everything has been going smoothly.

Update 3/5/2024 To South Mountain Creamery: I finally got my refund in my account for the 2 orders I was charged but did not receive products. These orders were dated 1/26 and 2/2. I was given close to $70 in account credit for bottle returns. It took a month to get my money back. Countless hours were spent on my part to try and get this resolved in a timely manner but my voicemails and emails were not responded to until I went public with this mess. The only way for me to get my money back in account credits was to purchase products. I got on your system to place an order and I got a pop-up message that my account was suspended because I did not pay for the 2/2 order. You took my credit and applied it to the so called balance. This is craziness because again you are taking money from me for products I did not receive! In fact, this is the same order I received a refund for!! I have sent an email to Jessica and another to someone I have not had dealings with I assume she is in accounting because I got an email from her shortly after I tried to order products with a rude email that my account was suspended and I must pay the past due balance that does NOT exist. I need this corrected immediately. I am a disabled senior on a fixed income and I take pride in paying my bills on time. This error is causing me stress. Neither Jessica or that other person who emailed me demanding payment and who took my money again has responded to my emails. Please no excuses. No apologies. No telling me I am a valued customer because clearly I am not. US this how you treat your valued customers?

Update 3/1/2024 After countless emails and voicemails, South Mountain Creamery did finally contact me on 2/21/2024 and told me I would receive my 2 refunds for having money taken from my account on 1/26/2024 and 2/5/2024 for not receiving any products. The total amount is over $100 in addition to not receiving credit of $42 for bottle returns. I still have not received any refund. They continue to hold my money hostage. I am a senior on a fixed income. I am researching for advocates for disabled seniors that can assist me in getting my refund. Shame on this local farm for their shady business practices. Many are having the same issues. Please be careful in dealing with this local farm. I don't know what has changed in the past several months because this farm used to be the best to do business with. I want to support local farms but they are making it very difficult to remain loyal them.

I would give a 0 if I could. I am a senior on a fixed income and have enjoyed the milk from this farm on jome delivery. I don't know what has happened the past few months but service, communication and delivery have been a nightmare. I got charged for products my past 2 deliveries but did not receive my order! Numerous emails and phone calls later no response, no correction. I tried my best to resolve this issue . I need South Mountain to return my many calls and emails so I can get a refund! I want my money...

Terrible Milk – A Warning to Raleigh Area Customers

If you’re considering SMC for your milk delivery service, be cautious. Do NOT purchase the annual membership until you are absolutely certain you want to stay with SMC. I'm under the impression their milk tastes better if you're from MD because the milk we are receiving in Raleigh is awful. I don't think they understand how to deliver milk.

To be clear, SMC deserves 0 stars, not 1. Their milk quality is questionable, and they charged me for an entire year of membership even though I barely used their service for half that time.

Like many other reviewers, I was transferred from Oberweis, which is known for its excellent service and product quality. In contrast, SMC has been a disaster from day one. The account transfer from Oberweis was a nightmare, but I’ll focus on the core issues: Quality and my Departure Experience from SMC.

Quality: With a 1.5-year-old child, we rely heavily on milk deliveries. Initially, we thought SMC’s milk was just okay—not comparable to Oberweis but acceptable. However, after a month or two, we received milk that tasted and smelled like skunk. It was awful. To their credit, SMC promptly provided a refund and assured us it was a one-off issue due to changes in the cows' feed. Reluctantly, we moved on.

Unfortunately, after another month, the milk started to consistently taste and smell like skunk again. My wife and I both work demanding jobs and don’t have the time or energy to call for refunds every week. Our goal is to receive good quality milk, not to constantly request refunds.

Other products like ice cream, meat, cheese, and miscellaneous items were also mediocre. We tried various products each week, but everything was just "okay."

The most troubling part is that SMC never provided a clear explanation for why their milk tasted so bad. Their evasiveness was very off-putting.

Departure Experience from SMC: Despite the frustrating account transfer from Oberweis, I gave SMC the benefit of the doubt and signed up for their annual membership to save on delivery fees—something we did successfully with Oberweis. This turned out to be a dumb mistake on my part. I should have given SMC a trial run first.

After enduring terrible products and the hassle of weekly refund requests, I told SMC I was fed up. I requested a prorated refund for the annual membership, but they flat-out refused. I’ve had more interactions with SMC in 4-5 months than I did with Oberweis in 3 years.

While I appreciate that SMC refunded the bad milk when requested, they should have also provided a prorated refund for the annual membership. It feels like they’re trying to recoup their losses from the milk refunds by refusing to refund the membership.

I strongly advise against signing up for SMC's annual membership without a thorough trial period. Their product quality is severely lacking, and it’s just not...

I’m not normally one to tear into a small business, as I try to give grace. But over the last month or so I’ve become pretty dissatisfied with the home delivery service. Over the past year we have experienced a range of problems anywhere from delivering milk in completely cracked bottles, where they tried to blame me for leaving it out in the cold (no, there was a towel in the cooler like you asked us to do, and the milk was outside in the cooler for 15 minutes before I walked out and put the bottles from the cooler into the fridge), not delivering at all because they sent us the wrong new delivery day (and their response was “oh sorry, just be ready next week and I guess we can refund you since you didn’t get your product. Yes. They still tried to charge me!!), to missing items which they also still tried to charge me for, and they’ve delivered sealed rancid milk to us on several occasions. The latest shenanigans is them emailing me daily about my card being declined; here’s the thing, I’ve used the card since then on several types of purchases with no problem, and my credit card company has no record of them even attempting to charge the card, let alone a declined charge. The information on the card hasn’t changed at all, and this is a card that’s been used by them with no problems for the last year, plus. I tried calling several times and left a voicemail with detailed info requesting a call back. I work 12 hour night shifts and have stayed up late and woken up early to try to deal with this. They don’t bother to call back, they just keep pumping out those emails! I’m trying to rectify the situation, I can’t help if your own customer service team is choosing...