Brick’s Towing Service, L.L.C. — Local services in Bossier City

Racist company! An employee in the Brick’s Towing office quoted me a price of $120.00 to tow my vehicle. But, when the driver arrived, he told me that the cost to tow my vehicle would be $200.00 instead of $120.00. The driver’s explanation for the up charge was that his manager ordered him to charge more than the original price because my vehicle would other have to be jacked up because of a damaged ball joint. But, the vehicle was never jacked up during the whole ordeal. Therefore, there never should have been an up charge because there wasn’t any extra work done as the manager anticipated. After my vehicle was towed to the shop, I contacted the manager of Brick’s Towing to tell him that I was charged an extra $80.00 but that the extra work in jacking my vehicle up wasn’t needed. He proceeded to tell me that I should have told the driver not to pick my vehicle up and call another Towing Service. He angrily told me to get another Towing company instead of admitting that he charged me an extra fee that wasn’t warranted. But, the real reason the manager charged me an extra fee was because I called to the office while waiting to be towed. I asked him why his driver wasn’t at my location after waiting for an hour. I asked the question because I was told that a driver would arrive much sooner than an hour. The manager of Brick’s was unprofessional and had a horrible attitude during our last conversation. I used Brick’s Towing service several times in the past. But, needlessly to say, I won’t be using them again in the future. I don’t argue with unprofessional people at business establishments because I know that reputation is what makes the difference in any business so that’s why I’m sharing...

To say the least I was not impressed with the service. Called AAA when my car broke down at 4:30. Bricks was suppose to dispatch an operator who was on the way. However he said he couldn’t find me or contact me so he cancelled the tow and said it was completed. I am old and it is 100 degrees outside. So I called again and asked for a tow this is now 7:15 and once again Brick’s was the company that should have been dispatched. I noticed that the address was incorrect, so I called Brick’s so that I could give them the description as to where my car was located to be sure they could find me. The young lady said it would be about 20 minutes. When they didn’t show I called and asked what happened, she promptly told me she cancelled the call because of my attitude. It is now 9:30 and I am still waiting for a tow. To say the least I would never recommend Brick’s towing and wish I could give them a -5. Yes I was frustrated having to wait 5 hours for a tow. They were unprofessional and just down right rude. After all isn’t customer service...

If I could give this company a zero I would…. My car insurance contacted these folks yesterday evening to make an appointment for my vehicle to be picked up and dropped off at Holmes Honda for and 8:15am appointment the next day. Next day come I call tow company at 7:57am to see how long it will be the guy told me 45mins to 1 hr. Ok time passes by it’s 9am I call my insurance back to tell them this company did not show up she called them and they told her they couldn’t come pick my vehicle up. So now I’ve missed my appointment to get car fixed. Had to call another company to come get car now it’s 11:45 and my car just getting to the dealership. I’m a business woman and mother with one vehicle now I have to wait til tomorrow to see what wrong with my car. Thanks to this company unprofessionalism, Miscommunications, rudeness….I had my insurance company to file a complaint against the company and they will no longer recommend this company to anyone. Save your...