Challenge Mountain Resale Store | Boyne City — Local services in Boyne City

I made a very generous furniture/antique donation. Among the furniture there were 2 Armoires. I was distracted on the day that the furniture was picked up and did not finish clearing out my good winterwear in one Armoire. It was moved without being cleared out. I went looking for my winter clothing and couldn't find it. I called and talked to Staci and she told me "yes, very nice clothes they were in the Armoire". I asked for them back she said "oh, we sold them already" Well if you have ever made a donation there you will know they have a mound of bags of clothes in the back room higher than I am tall. No way that my good winter clothes would have been processed that quickly. So, out of this I learned a great deal about this organization. I will never donate again. I have been very generous over the past 2 years. I am now in the position of buying new winter clothes. I wasn't offered any money for my clothes and this unfortunate mistake. I was told "What a nice donation" on my winter clothes after I told her it was my actual clothes that I wear. A common courtesy would have been to make a phone call to me to ask if I had meant to donate my winter things when it was a furniture only pickup. That was not done, they had my phone number. There is no way in high heaven that those clothes would have been processed that quickly. So I made only one assumption on her statement. Not ethical nor honest. So if you mistakenly leave jewelry or something of great value they would not call you. I really...

I recently had my refrigerator die. Found one here and waited a week, when I had the $100 to buy a dented used refrigerator they put it on hold for me at 12:50 PM on Friday the10th at 9:15 AM Saturday the 11th they called me on my break. I just happen to work at BC McDonalds so walked over there. I was then told since I had no truck or access to one right away they couldnt sell or hold it for me, as they had someone who could buy then transport it right then. After I got out of work at 1 Saturday I went in to find it sitting in the same spot. This resale shop used to be a great community resource. I should know my Grandmother volunteered in the old location for 10 years. I know she is rolling over in her grave at how I was treated. It used to be ran to help people in our community but is now ran more like a REAL store rather then a resale shop. I will NEVER go back in...

Overall thrift/resale rating 6.9/10 I believe they wash their donated clothes before placing them on the floor, which is a plus! They have a great selection of books and CDs, jewelry, women's clothing, and tons of women's shoes. Mens clothing is worth checking out. Not a good selection of kids' clothes or shoes. Most seem very worn.

There is tons of sports equipment. Lots of household items.

Well organized and clean.

They also have a cute store cat named Grace!

It's...