John and his wife are not only not helpful and not flexible, but also incredibly and consistently rude.
I live 25 miles away from their farm so called a few times before ordering to obtain information. On more than one occasion, I was greeted with an attitude. Despite that, I wanted to support a small local business, so bought a large order ($250) around the holidays. In scheduling a pick up time since they do not deliver to my area, I was also treated with attitudes, rudeness even annoyance that I “tried to contact him outside normal business hours”. I work a M-F 9-5 job which makes it nearly impossible to go their farm outside “their normal operating hours”. When I attempted to schedule a time to pick up my order, John actually texted me “I can’t keep yo-yoing around with you for you to try to pick up your order”(!). After I drove 45 minutes to get there (a second time) I was “greeted” by his wife who was also rude and irritated with me that I had come to pick up my order after John texted me that “He would try the best that he could do”. The wife and her mother were sitting in the store. John apparently was butchering and there was another girl there assisting. Despite there being 3 people there to assist me, I was still met with John yelling at me (!!) in the store WITH HIS BLOODY BUTCHERING APRON AND BLOODY CLOTHES that he “can’t be at my beck and call”. So instead of his wife assisting me or her mother or the other young girl that was there, he came out in his bloody butchering outfit to yell at me. When I requested my $25 deposit back- he refused. When I told him I would leave a review about his operation and consistently rude demeanor, he said “no one would believe me”. What’s more, after John’s wife left the store, her mother actually told me that John and her own daughter can be very rude when they are under pressure. SHE was very kind and apologetic. I promised I would never order from them again and let the public know how they treat their “valued...
Read moreThis store saved my life. No really, I am not kidding.
I developed a serious chronic condition called Mast Cell Activation Syndrome (MCAS) were I have allergic anaphylactic reactions due to overactive mast cells. A trigger is histamine found in food. Histamine levels increase as foods get older but meat grows histamine much quicker than other foods. Therefore, I can not buy meat at the grocery store because it’s weeks or even months old by the time it gets on the shelves.
I called the store to speak with Mr. John about the family’s owned business and if he was able to accommodate for freshly butchered meat then freeze it immediately for me. Turns out I am not the only customer he has that needs this sort of thing. When I first started coming here, I weighed only 107 pounds and now I’m finally back at my normal healthy weight.
Regardless of my special requests, the store processes their own chicken and will sell them almost the same day!
The staff is friendly and will go above and beyond to make sure you are happy with what you buy.
Yes, I know you might be saying “this stuff looks expensive.” However, this is pure meat without any of that “BIG MEAT” factory shenanigans. The animals are treated well, fed great, and taste amazing. When I eat their meat, I know what is going into my body and do not need to worry about ending up in the hospital.
Instead of buying meat from a big meat factory, buy from this nice family owned place. You will not be...
Read moreFirst, let me say I FULLY support small farm businesses. We've purchased our meat from small family farms for some time now. So why 3 stars? Because while tasty, Olivor Heritage Farms' 90/10 hamburger is 80/20. To me this represents false weights and measures which I abhor. Sadly, we will have to grind our own or buy elsewhere.
This addition is a response to the below owner's reaction to my honest review: I do not malign or make false allegations, but I do believe in integrity. It neither is my wish to hurt feelings, but hamburgers floating in grease does not indicate 90/10 lean to fat ratio. I'm not new to what constitutes lean mean. Perhaps you might consider a third party evaluation of the fat content of your...
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