Braselton Safe and Lock — Local services in Braselton

I purchased my home in 2016, and the first thing I wanted to do was change the locks and install deadbolts. Braselton Safe appeared to have solid online reviews, so I chose them.

I'm writing this review mainly because I am of the belief that the company is run by an honorable individual - Al Dina.

One of the three locks installed by their tech had an issue two years after the installation. I am not an expert in this area, so I wasn't sure if this was mainly due to the manufacturer of the lock, or the install itself. I contacted the company earlier this year when one of the locks failed. It's only fair to say that I was quite frustrated and upset, and I took it out on Al.

Overall, I felt that there was a communication breakdown when the lock was originally installed, and I take partial responsibility for that. But the bottom line is that Al was willing to help me to find a fair resolution to the issue, and even though the lock itself was no longer under warranty, he sent someone out and replaced it for me.

There is no perfect company, and sometimes things go wrong. What matters most to me is how the company handles these issues, and in this case, even though I was quite abrasive at times on the phone, Al still did the honorable thing and helped me to resolve the issue.

I feel confident recommending this...

I used Braselton Safe and Lock to move a 600 lbs safe for me. They picked it up, moved it and stored it until I got my house moved. Once I was moved into my new house they delivered it and set it up for me. They even noted that my electronic lock started giving the low battery signal and without me asking they replaced the battery on the spot. I contacted them to deliver it to my new

They were on time, professional and very reasonably priced. I will definitely call them for my next move and would recommend them to anyone needing to...

I recently bought a safe in Atlanta that I needed spare keys for. I live closer to Braselton and was told to call these guys for spares. When I asked what they'd charge to cut a spare safe key, they replied with $45/key. That's right, youre not going crazy- FORTY FIVE DOLLARS, even if I drove out to their location and handed them the key that I needed to have cut! That's insane. Theres a guy in Atlanta who works with safes, who quoted me $10/key- so I will absolutely be using him...