Shel-Ray Pet Shalet — Local services in Bristol

I wish I could give this place zero stars. We entrusted Shel-ray with our 8 year old pitty. We were gone for 2 days. When he was picked up all the food we packed was returned in full meaning he didn’t eat at all. When we would call and check up on him we were given attitude on the phone saying “well he’s Okay” and “he’s eating well” both FAR from the truth. Upon our return back home we were upset at the conditions we saw our pup in. The sides of his mouth were cut, red, and drooping down. He had a film in his mouth with clumps of the film in the back of his throat clearly indicating that he was severely dehydrated. He was fatigued. And no desire to eat even days after returning home. Mind you our pup has all of his vaccinations and was in amazing health and great spirits when he was dropped off. I fully understand that boarding can be stressful on a fur baby but this was BEYOND a stressful situation. This was pure neglect . We are very disappointed in the lack care our pup was given. We definitely will not...

Terrible doggie daycare. First day our dog went to Shel-Ray she came home with her paw pads ripped open due to excessive running on concrete. She loves to run and it's hard to control animals and where they play. Therefore we gave Shel-Ray another chance. Second day seemed to go well until about 9 days later she starts to cough. The next day it's noticeably worse. Call Shel-Ray just to be told they've had an issue with kennel cough for about a month now! Why was this not communicated when scheduled to bring the dog to daycare for the day?! Obviously we made a vet appointment and got her medicine. The blatant miss care of and for our dog(and I'm sure others) is absolutely...

Apartment building had a fire, I had to find emergency shelter for myself and my cat, a friend suggested the Shalet , I was able to get space immediately and safety right before the holidays.. they are a lifesaver..my alternative was to bring kitty to the barn,to fend for his self..and it is cold out. I really couldn't have kept kitty safe myself..we both would have been living in the barn with the horses.. the caretakers made sure kitty was played with and had fun.i would definitely suggest for vet care. Obedience training.and respite for your pets..(Topps) and...