Tobacco Haven — Local services in Brookline

To be honest with you, Tobacco Haven has never had the disposable vapes my husband & I smoke. My husband and I smoke KADO bars~Brain freeze. In the 2 years since we’ve been going there they have never… not once… had KADO bars. Yet they earned 5️⃣ ⭐️⭐️⭐️⭐️⭐️ Tobacco Haven is exceptionally impressive as far as product options and variety. They consistently have high-quality merchandise. I am forced to leave my comfort zone and try new products too and for that I’m always grateful. The staff at Tobacco Haven are consistently awesome! Friendly, knowledgeable about the products they sell and repeatedly willing to answer questions. I can ask a lot of questions and staff remains...

I am taking the time to write this comment exclusively because of an exemplary employee called "ASHLEY". She was extremely FRIENDLY, HAPPY AS WELL AS OUTGOING AND knowledgeable of the products (in my case vapes) and more. She went above and beyond her duties and I was very happy and glad that she was there at the time I also was. In hopes that the store owner/manager might read this she is management materiel. At the VERY least she deserves a raise. All the employees should aspire to be as good and knowledgeable as she. I was VERY VERY happy with her...

I placed an order for a cigar box that LFD discontinued some time ago. Unfortunately the available stock was short a number of cigars. Nick responded very quickly and offered to replace the missing cigars. After reviewing the brands, I suggested some alternatives. Nick added.some very good choices that more than made up for the shortfall. This was a very pleasant surprise and is indicative of the excellent service provided by the store. I would.definitely recommend this store for ordering...