Satilla Grocery — Local services in Brunswick

This grocery store has potential. It's a nice size, clean, and has a large variety of items for a small town grocery store. Large parking lot, handi-capped parking, and automatic doors. They do not offer delivery, but, in store pick up for online ordering is an option. The in store pick up and online ordering are lacking and over priced in my opinion.They charge $4.99 to place an online order and you must spend a minimum of $35 (Not counting the $4.99 fee). They do not accept EBT/SNAP benefits for online orders. The site used for online ordering is Rosie. It's very difficult to navigate, the search option is terrible, the inventory isn't up to date, and the wait time is very inconvenient. The only positive side to online ordering here is the staff. The staff that gets your order prepared are always friendly, great with communication, they are very fast and professional. The in store experience could be wonderful. This location is always well stocked, clean, easy to navigate, not too big, not too small. They sell groceries, alcohol, lottery, pet supplies, disposable items, feminine products, toiletries, even fishing equipment! The down side is you'll want to steer clear from here when certain staff members are working. They usually only have one day time cashier, two in the evenings, and do not offer self check out. The day cashier is typically an elderly lady with a horrible attitude. I can assure you that customer service is not her strength. She is often times rude, very negative, and makes you feel like you're an inconvenience. One of the young "ladies" who works during the evenings as a cashier or bagger, must have been trained by the "negative Nancy" on day shift. The young blonde headed girl has a bad attitude, she is always rude, she basically doesn't even acknowledge customers, but instead, spends her time using profanity, complaining, and/or gossiping with co- workers. She is beyond disrespectful and unprofessional! One of the biggest draw backs of this store is they do not offer wifi for customers and the coupons are only available online. To use a coupon, you have to have a wifi connection, take your phone in, and allow them to scan each coupon bar code, individually,at the register during checkout. It's more of a hassle than it's worth. Truthfully, I would not recommend this store. If they replaced the two staff members that make the experience so unpleasant, I'd consider shopping here again in the future. Until then, I'd simply...

Update My husband was able to resolve this issue. I've changed my rating.

I have always believed in shopping local and supporting SMB's, and for that reason, I shopped at Satilla Grocery 4-5 times a week for almost a year at the least. No more. I bought two bags of ice at the cashier checking out, but forgot to pick them up on the way out. When I came back, I mentioned to the cashier that I was going to pick up my two bags, and you would have thought I was trying to steal national secrets. A manager was called, and I was told unless I could produce the receipt, I was not allowed to get my two bags which cost a grand total of $2.40?!!! $2.40!!! It's not as if they didn't know me... I'm so thoroughly disgusted. I have not and will not be back. Where I'm from customer service...

I read a review by Kathy who is a local guide that has 60 reviews under her belt. I thought her review was complete and accurate - https://maps.app.goo.gl/6AEn212TH7FxVXsAA I feel this is a mediocre grocery store compared to stellar stores like Publix and Trader Joes or Krogers. But as far as a local store to go to and get something quick, they do alright. Essentially, my tip would be to know that when you go, you may or may not get the kind and courteous cash register attendants, that you may or may not get decent priced good cuts of meat and that you may or may not get the best fresh produce that your hard earned money can buy. Therefore, if you use this store as a larger "convenience store" and don't do your monthly shopping here, then you won't be...