Wickson Creek Special Utility — Local services in Bryan

I'm in agreement with a prior reviewer that the prices they charge are high and their billing system is absolutely terrible. The website to pay bills is archaic, they make you jump through hoops to do an auto-bill pay. I've never had late pays with any bills, credit cards or any other obligations yet I always seem to run into late pays and disconnect notices with this company. I feel embarrassed when I receive one, yet I have no record receiving a prior bill and of course they don't send email notices. The true embarrassment is...

I came home from a long weekend to a water leak. I called and spoke to Karen. She asked for my meter reading and I gave it to her. The leak used almost 18,000 gallons of water. I asked if there was any concession for this and was told their policy was only for leaks that caused the bill to be over 500 dollars and then they would have to inspect the repair. I told her that I never even used the minimum I was billed for and she didn’t care. Poor policy and not caring for your customers! If I had a choice of water companies, I...

Never had much of a problem with billing, but I tend to keep a credit balance. 2 things though, it would be nice to be able to access and review my account to see how much water is being used and when. And it would be nice if they had some system to let you know what areas are affected by an outage/maintenance and an approximate time for repairs to complete. Currently experiencing an outage on a Sunday and the operator for closed hours has no...