Parrish & Company, Inc. — Local services in Bulverde

There is not enough space in this text block to express my extreme displeasure with this company. The only thing that is making me feel better is going out of my way to make sure no one has to deal with the nightmare of dealing with Parrish like we did. We are going on 8 months from order, and still do not have a complete product. They have been out 4 different times. (They have also been paid). Wildly incompetent doesn't begin to cover the situation. And if your currently building and have grown tired of "supply chain" or "covid" excuses, I have bad news for you. These guys wrote the book.

Furthermore, this is not a situation where we haven't expressed our displeasure to management and then go behind their back to leave a bad review. They are well aware and have made zero attempt at making things right. The cost of delays due to other trades not being able to complete their jobs is real, and racked up. Something to consider if you have an interim construction loan where TIME IS OF THE ESSENCE. None of this has been even considered when we've pleaded with the manager, David Walton, to try and remedy the situation.

I guess all there is to say is go somewhere else, this operation...

This is a tale of the good and the bad. We first visited Parrish, I believe, because out builder told us we could buy gas logs there for our built-in fireplace. We went to their showroom in Bulverde and saw one we liked by Heatilator. Turns out Parrish doesn't install Propane appliances! They sold it to us anyway without giving us the negative. (that's a negative}. Seems that in Texas you have to have a plumbing license to install propane appliances! They didn't have a plumber on the payroll, and told me they had never had to, and weren't going to spend the extra money to have one! The plumbing contractor for the house found us a plumber who really worked hard and got the logs in stalled. He wasn't familiar with the unit and so there were things we did not learn. A year later (now) the log set died. I probably killed it, but had help. In desperation I called Parrish and they sent this great guy out. It seems once the thing is installed the people who can't install can do maintenance. He got the thing working again and gave us pointers on future upkeep I would like to recommend him strongly as he is very personable and...

If you are looking for cabinets, go find a better company. We placed an order for a cabinet in late June, we're told it would be delivered on Aug 17th. About a week before delivery I called to confirm the date. It was delayed by 2 weeks due to issues at the manufacturing plant. When that date approached I called again to confirm and it was delayed by another 2 weeks. When that date approached I called again and it was delayed indefinitely due to the paint machine at the plant (again). When that was resolved I was given an absolutely will be done - "I promise" by Oct 23rd, and we were given an additional $300 discount for all the problems. I called back after Halloween and was told I'll get back to you - "I'm on the way back to the office." there was no call back. I sent an email complaint to Mr. Brett Parrish and he replied with his condolences for our situation and Bernie would call us back. There still hasn't been...