CVS — Local services in Caln Township

I wish there was a negative star option. After years of repeated issues- stockouts, delays placing orders for stocked out medications, disregarding notes about prescriptions, no communication-they will NOT call you or notify you that anything is out of stock; you have to babysit them to get anything filled-this pharmacy hit a new low a few weeks ago:

I called around 8:30 and after holding for quite some time (typical for this location-distinctly remember waiting over an hour one time on the phone and no one ever answered) I finally got someone on the line; I said I was on my way to pick up my scripts; one had been filled and another I had been waiting on and it was due to be filled that day; I asked if they could fill it so I could just grab both of them at once and was told I could get it the next day. I asked if they could just fill it then since there were at least 15-20 minutes until closing time and was asked if I could be there in 10 minutes (she was clearly annoyed); I said I would be there in 2. When I showed up to pick up both rxs, I was only given the one that was already filled. I asked about the other and was dismissively told it was too soon to fill until the following day (after she had told me not 10 minutes before that she would fill it that night). This rx has been on the same schedule since I began taking it and it was due to be filled that day. She was clearly using that excuse because she didn't feel like filling it 10 minutes before closing time. I was irate (wouldn't have bothered stopping had I known I would just be made to come back the following day) and I knew she was lying but I felt powerless to do anything about it so I just left and went back the next day...waited 40 minutes in the drive-thru line for 3 cars in front of me and was late to work. Absolute disgrace. ...

Pharmacy staff are rude and dismissive. After multiple visits educating the pharmacy staff and being verified repeatedly with my insurance company I get the same incorrect charge for my prescription or an argument over how many days’ supply I’m required to fill at one time. Today they charged my partner $100 for what should be $25 copay. When we showed them the insurance info on the cvs Caremark app of the copay, they said we’re wrong. We explained that last time they entered the wrong code but when they corrected it, the right charge came up. They said they cannot refund the excess charge and cannot get a new prescription. Called the insurance as soon as we got home and low and behold they entered the wrong code. The pharmacy kept my insurance company on hold for over 30 minutes and now miraculously they can correct the charge. Now, mistakes happen but the staff was SO rude and just mean that I have written to the corporate office and complained to my employer about the service from the pharmacy we are required to use. They weren’t just rude to us the customer, they hung up on the insurance company twice before the rep insisted on not being put on hold again.

I do recommend cvs in target in malvern. It’s the one on Carnegie blvd. A bit of a hike but the staff are kind and caring. I’ve had a similar mistake happen with that pharmacy and they took the time to listen and research and eventually correct.

Everyone is stressed right now especially health care front line workers but there is no excuse for taking that out on other...

The pharmacy staff is truly the most incompetent grouping of people I’ve ever seen working in one place. Everyone looks miserable and literally hides behind counters and shelving trying to avoid customers. I’ve had to call here by phone several times and have never had someone pick up, EVER. Today I went in to pick up a prescription I’ve picked up from there before with no issue and only paid about $1.00 with insurance for. They tried to charge me $35.00 today and said it was because my insurance was rejecting refills. After getting home I called my insurance directly and spoke with someone who immediately told me that wasn’t true at all, the insurance plan just preferred a 90 day supply instead of a 30 day supply since it was a daily medication, and then it would be covered. The rep on the phone said, “they didn’t offer to just fill it for 90 days instead?” So clearly it was an obvious option. Again, the staff is just incompetent. Out of all of them, pharmacist Huynh is by far the worst. She is unorganized, not personable, scatterbrained, and arrogant. Everytime I see her she looks lost and confused. Last time I was here she was trying to give someone their insulin which she left on the counter for 3 hours, making it unusable, and kept insisting it didn’t really matter. She is in desperate need of a career change. There’s something very wrong with...