Northwest Custom Deck — Local services in Carnation

The wood front porch/entry stairs and small wood deck on the back of our 20+ year old tri-level were time worn and ready to be replaced. We wanted to replace our entry and deck with well-built structures having beefier framing and higher quality decking / rails. Fresh from the experience of maintaining cedar decking for two decades, we were ready to try a composite material. We liked what Trex had to offer and ordered samples. We reviewed "Trex's Find a Builder" listings, reviewed their galleries and chose a couple from the 3 ranges of affiliated deck builders in our area.

Of the contractors we met with, Chris had the best ideas for our replacement project. We discussed options, elements of design and he offered thoughtful recommendations. It became clear quickly he had a lot of building experience. We completed our bid reviews quickly concluded that NW Custom Deck offered the best overall value to us. We accepted the bid and were penciled-into the schedule.

Chris phoned several weeks later with an opportunity to start our project early. Though we really hadn't had a chance to go through all of the little details, we revisited our conversation and confirmed materials selection as the demo work began. For the next week, Red and Logan were on-site doing the construction work with Chris providing guidance and supplying materials.

With all the framing, stairs, decking and rails completed, we had our new entry stairs and deck. These guys did a first-rate job: well-executed concrete work, rock-solid framing, picture-framed seamless diagonal composite decking and stout aluminum railing. As requested, all of the support posts were wood-trimmed to improve appearance and add dimension.

NW Custom Deck did a great job for us and the end result was exactly what we wanted. Chris and the guys were really easy to communicate with throughout and I have to admit, we did enjoy getting to know them a little while they were here. Our...

When we decided to expand our 12’ x 16’ deck out and to the sides, we began calling around for estimates. We heard from the son of one of our neighbors about a guy who did his deck, who was reasonable and ethical. We contact Northwest Custom Deck and set an appointment with him within the week. Chris, the owner, met with us and thoroughly discussed what we wanted and how he worked, giving us realistic ideas of what to expect and a very reasonable quote compared with others we’d obtained. We told Chris about our previous nightmare experiences with contractors, and he was very reassuring about his company and workers. Six weeks later, work began. It took two weeks from start to finish, which included taking a 6-foot fireplace monstrosity down, building the joist (the bones or framework) for the deck, laying the decking meticulously including the “picture frame” , building two stair sets and installing them, and then completing the railing. Chris’ design for our deck was beautiful, and he made suggestions along the way for us, completely explaining everything. His work crew, Spencer and Sam, were diligent, meticulous, polite and clean. They were easy to have working on our back deck right outside the windows. They also redid some poor construction done on the original decking that left the deck unlevel, restoring it to building code standards. We could not be happier!!! The design, the workmanship, the communication, and the final product. A 16” x 36” deck, is everything we hoped for. Our next-door neighbors liked the deck so much they hired him to expand their deck. I really can’t recommend this company highly enough! These days, it’s rare to run into a company that cares so much about their workmanship and charges reasonable prices. I would recommend Northwest Custom Deck for their excellent standards and...

Would not recommend Chris or his company to my worst enemy! He never once followed thru in a timely manner on anything he said or anything he would do. The ultimate failure was when I called him at 8AM one morning and he said I thought you woke me up to tell him how good my new deck looked with the railing installed. I was actually calling on Friday to tell him the employee who was supposed to show up first thing Monday morning had no shown up. His employee had not reported to work for five days and he didn't even know it. The project included new front deck with railing and a new front porch railing. After installing the deck railing on that Friday before he left he promised to call the following Monday to update me on the porch railing. That was 30 days ago. He has not returned phone calls, e-mails, or text messages. Nothing not a word. At this point all I am asking for is copy of my paid receipt. The deck railing is a Trex aluminum product that is buckling and without a paid receipt Trex will not honor any warranty. A good question to ask Chris before you hire him would be. Are you going to ghost me and walk away from a job you did not finish like you have done with...