Cowboy Shop — Local services in Carrollton

Terrible customer service bought a pair of 260 dollar boot told them about the price match wouldn't do it in store beacuse they were already (on sale) but yet not on sale found them cheaper . Less than a year and the soles rip off my boots I call ariat and they say take them back to the stor and they will exchange them for me and the store will receive store credit for that pair I call them on the way there and there response was to send them to ariat and buy a new pair of boots or go bootless that they would not exchange them even tho it was a manufacturer defect that ariat couldn't tell them what to do in there store if you aren't going to uphold the warranty of the makers of the boot you should not carry that boot ! I will never shop here again and will tell everyone I see and know of this story as far as my thought Barnes store in Carrollton are completely more trust worthy and uphold the respect and great coustmer service that should be given oh yeah and they up hold the warranty of the boots...

Bought my last boots there, came back today. Their website showed the boots I wanted are available. When I got to the store, the boots were not available, THEIR website only. But they said they could order them. Great. However, if they order them for me, the cost is $44.00 more than if I order them myself from THEIR website. I mentioned that if they were going to charge more, I would just order them myself on THEIR website. They said ok. Made no sense to me why they wouldn't match THEIR own website price. No need to ever...

I LOVE going to the Cowboy shop! It is like a typical kid going into the candy store... Well except, I am not a kid... And it isn't candy... Still, you get the meaning. Like most specialty stores, it isn't cheap, but it has great quality and lots of variety for horse loving souls! The people that work there are always very nice and have always helped me with any question that I may have. If you have a horse loving child, or if you are that horse loving child, I...