Fred's Beds — Local services in Castle Hayne

Although the buying experience was fairly OK, the delivery experience was uncaring and deplorable. When the delivery staff was asked about noting a damage in the boxspring, they replied that " I could call the manager if I wanted." With that, they left. The Manager; Maurice acted as he was puzzled, but didn't seem to know what to do with his staff. Maurice and Fred's should read their plaque in the store that list three rules of business, all being; Take Care of the Customer. You can buy a mattress from anybody and my last one from...

Fred’s Beds, per salesperson does NOT back the inferior Kingsdown Passion Beds they sold to us! I called to complain of the inferior mattress and materials and was told: “I can’t take it back”. I’ll Tell our manager, Maurice, to call you! It’s now November 2020 and I’ve been waiting since June for that call. I have left messages as well! I did contact Kingsdown and was sent an “inspection kit.” I am Disabled and can’t bend and kneel to measure and Photograph the beds as requested. I need a new Bed! I wake with back, hip and...

I was disappointed in the salesman and how he spoke to my mother in law. He seemed not to want her to ask questions and frustrated. I found his sales skills lacking integrity. I was surprised because I called ahead and it seemed like a great place that would take care of us, maybe it was a one rough employee but I would be hesitant to return. I had heard good recommendations from locals about Freds Beds and was excited to invest in a bed built in North Carolina but this was...