Absolute Discount Mattress & Furniture — Local services in Cayce

I went in to purchase a mattress as I was a returning customer with previous excellent service. The same gentlemen whom helped me previously helped with this purchase. The previous visit I went through a leasing company for 90 days interest and fee free. Everything was paid off and had no issue. Upon returning two weeks ago I was going to pay in full but asked if the same program applied as before. I was assured that it did and there was interest free and only needed to pay $49.95 down towards my actual purchase (as was the previous agreement). Since I didnt have any issues with last purchase I assumed what the employee told me was accurate and correct, so the places he provided me to sign , I did without hesitation. Here we are two weeks later and I am now at a loss of $49.95 , with Okinus stating that the additional fee is for early payoff within 90 days and any amount paid doesnt go towards the actual purchase as it did last time. (These are new rules since last purchase which i was not informed). Okinus said they of course were unable to do anything being that they werent there during closing of contract that i signed. I reached out to Absolute Discount Mattress, and spoke with a gentlemen (not the one whom helped with purchase), whom was very unprofessional and initially told me i was wrong about previous purchase that i had paid a fee before, but then apologized and corrected himself when he located agreement. Then he advised me that i was never asked for a down payment (for this current contract) because they dont collect down payment on Okinus, that the $49.95 was a fee that was if i paid off within 90 days. I explained to the gentlemen that i was asked for the $49.95 but i insisted on paying more as i did last time, and was told this payment would go towards my purchase as it did before. He (although he was not present) insisted this was not what was told to me. He said there was nothing they could do but he would review cameras and audio but still wouldnt change anything regardless of what the other gentlemen told me. I repeatedly felt as i was being called a liar, as everyone does make mistakes, and it very well could have been a misunderstanding or the gentlemen simply didnt know the changes that occured with Okinus as he has always been friendly and helpful. However this mistake which clearly they wont own up is ending up costing me $49.95, because i was just advised to sign in areas without seeing the actual contract before doing so. So yes i felt lured into a contract that was not needed , but only of convenience, but lesson learned for sure, dont believe what they tell you, and make sure to read contract, because if i were to go back in time i'd be very sure to take the computer in my hands to read instead of him just pointing out where to sign , no matter how many questions i asked , and no matter what he had told me.. very very misleading, and not a good way to do business...

On April 28th, 2014, my husband and I went to this place, after finding their ad online for a camo bedroom set. We went in, found a bedroom set for our teen daughter, and put the $700 down on both sets, to be paid in full before delivery. We were told that our furniture would be delivered within 7-10 days, and we would get a call ahead of time to schedule our delivery.

On May 9th, we hadn't heard anything from Mr. Morris (the guy who we dealt with) and decided to give them a call. Mr. Morris said that our daughter's bedroom set would be in the following week, but he wasn't sure when OUR bedroom set would be in, but that he would find out and give us a call back. We understood that there were some delays, and we were willing to wait a little while longer, even though our daughter didn't have a bedroom set (we had just moved across the country 3 days before making this purchase).

We didn't receive a call back. So, we called again a couple of days later. Still no word on when our bedroom set would be in, so we asked if they could go ahead and deliver our daughter's bedroom set when it came in. We were told that it would be in the NEXT week (May 11th-17th), and that they would have to put it together in the warehouse.

At this point, I was VERY frustrated. Here we are, moved into our new home, and can't put our bedroom things away because we were lied to. Nevertheless, we knew we had to sit back and wait.

Last week (on Thursday, May 15th, I believe), we were told that OUR bedroom set would be in THE FOLLOWING WEEK (May 18th-24th), and they would get both sets delivered to us.

They FINALLY called my husband YESTERDAY, May 21st, and told him that the furniture would be here tomorrow (which is today, May 22nd) between 2 and 4 pm. He paid off the sets (for a total of over $1300).

It's been over 3 weeks since the bedroom sets were ordered.

What do they do TODAY? Call my husband at noon, and ask if they can RESCHEDULE OUR DELIVERY because they had a "medical emergency" IN THE WAREHOUSE that DID NOT AFFECT OUR DELIVERY GUYS.

SO WHY TRY TO RESCHEDULE OUR DELIVERY???? It's NOON! Why isn't the furniture already on the truck, if that was the reason for the need to reschedule? You don't have a big enough truck to fit multiple orders on it? Ok. I understand. Do you seriously only have 1 or 2 people in your warehouse who can load furniture on a truck? Nobody else can load furniture on a truck, including the delivery guys... who UNLOAD the truck? Seriously...

I was originally promoting business for them.. but, after all of this, I have to say that I will NEVER purchase from them again. That takes A LOT of HARD WORK for me to not want to purchase from a place. Absolute Discount...

Horrible customer service and they didn't keep their end of the verbal contract. My husband and I visited this place to find a specific mattress. After looking at all their mattresses on site, we spoke to the two me there, Jim and Bob. They looked up the mattress I was wanting and said they could order it for us. They said they place orders on Mondays, mattresses are delivered on Friday, and they will either deliver Friday or Monday depending when the mattress arrives. We called and placed the order on a Monday, paying the deposit, I was told it would be in on Friday and they would call me on Friday to set up delivery. He told me they could deliver Friday if it came in early enough, if not, then they would deliver on Monday. I never received a phone call on Friday. I called and left a message on Today at 5:30, the recording said they close at 6, so I expected a return call before the end of the day. I didn't receive a return call on Friday. Bob called me on Saturday morning around 10:30 to set up delivery. I was busy shopping at the mall with my 2 year old. Very inconvenient time to discuss mattress delivery and payment. I was told the mattresses didn't arrive until late Friday evening, and the earliest they could deliver would be Tuesday. Not Monday, Tuesday. He scheduled my delivery for Tuesday between 10am - 1pm. I explained to him how desperately I needed my mattress ASAP due to my bad back. I had to pay the remaining balance on the mattress and was going to do so on the phone, but because I was in the mall, he advised me to call back at a more convenient time "anytime prior to delivery" to pay the balance. I called first thing Tuesday morning to pay the balance and was told they couldn't deliver my mattress that day because I never called to pay the balance. Instead of calling me to get payment on Monday, they simply removed me from the delivery list. Horrible customer service. After speaking to both Jim and Bob, they refused to deliver to me Tuesday, even though they were still loading mattresses for delivery that day. I expressed my severe dislike for their horrible customer service and after a very heated conversation, requested my deposit back and told them to keep their mattress. They are refusing to return my deposit, even though they didn't hold up their end of the agreement to begin with. I have filed a dispute and will be getting my deposit back. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY DO NOT CARE ABOUT...