Had been a long time customer of aarons before it became Arona Had bought living room furniture washer and dryer another living room set then I refrigerator the beginning of the contract and payments was fine until it switched names from there the phone calls were rude my fridge broke it was sent off to be repaired return to make covered I mean covered in mold all my food sitting in the floor unable to be put back in the fridge that was returned working but disgusting I spent an hour with mask gloves and bleach trying to clean it before they agreed to come get it this took three times of me calling of course I then tell them I don’t want it back as I’m worried about the mold and safety of my children I’ll just keep the loaner which is bent up and not near the size of mine they say that’s fine they would run it over with their manager phone call after phone call if I need to make my payment and they reminding them of this I finally speak to the manager who tells me they’re unable to do that because the loaner that is smaller cost more than my big now sanitize fridge as an HR employee The lack of communication and customer service is ridiculous after seven years of service through this company I will never use them again nor...
   Read moreI've been dealing with them for a couple of years now. I've bought a 75inch Samsung TV and I went through a divorce Everything was in my name untill my ex went up there and they let him switch it all into his name I informed them that the TV was something I was buying myself and they let me get another one but not the one I wanted. My TV messed up and they came and got it to fix.... It was gone for 2 months then came back with no remote cuz they lost it. They hound you for they're payment but it's all junk. Over...
   Read moreExcellent, fast, friendly, layed back people. Nice clean furniture. Goes out of their way to get things delivered to you! These guys are undeniably the best in customer service I've experienced in a long time, anywhere. The friendliest staff you'll ever meet. I dealt with Mike and he was just awesome, honest, and responded to help me fix a problem I had in a quick way to fix it. I have extreme anxiety and OCD and he handled it like it was bi big deal. Highly would recommend...
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