Waytek — Local services in Chanhassen

Waytek has a great selection of wiring supplies and fair pricing on most products. The problem is they use an antiquated shipping cost system from the 1980's that leaves you in the dark about prices until after your order is shipped. It's frustrating, feels misleading, and not something you would expect to see still in use today.

When placing an order you have to select a shipping method without knowing how much any of the options will cost. After your order ships you get billed what seems like exorbitant shipping costs in some cases. In other cases the shipping charges may be reasonable, the problem is that you have no idea how much it will cost when placing the order.

If Waytek cannot figure out how to give transparent shipping costs at the time of purchase then they should follow other companies like DelCity that offer free shipping on orders over $100 or something similar. Getting billed large amounts for shipping and not having any choice in the matter feels terrible as a customer. It's not the way business is done on the internet anymore.

I will be looking for another supplier after getting hit with high shipping charges on my last several orders. I'm not going to continue ordering from a company that is not up front on the shipping prices, and you shouldn't either.

If Waytek would solve this one issue I would order from them frequently and give them a much higher rating. Everything else about the company and the products they stock is great. The shipping issue is extremely frustrating, Waytek...

Just made my first order from Waytek and I'm pleased. I have read all of the reviews online about them overcharging for shipping. After I had already placed my order of course. And I was a little shocked after they charged me $100 ups shipping on a $600 order. But I waited until I got my boxes before I placed judgement. Shipped very quickly. It came in 4 boxes. I too have a commerical account with UPS so I took the size of the boxes and weight to investigate the cost. I found that they are actually getting a better discount than I am. Probably because they ship more than I do. My cost to ship it to them was $120. $30 per box on average. 10x10x10 box averaging 23lbs per box. So my conclusion is It just cost more to ship this stuff these days. Fedex was almost the same price. It's just high and nothing we can do about it.. I will be purchasing from them again and I'm glad I found them. Still cheaper than anyone else...

I ordered a small circuit breaker for a project, and their shipping department screwed up my order by charging me about $50 to mail a 3 ounce breaker, without checking with me first about the high shipping rate. They said that they use UPS as their default shipper and that was the rate. BS! The USPS would have only charged $6.73 for the same service. I called to complain, and the girl I talked with on the phone took no responsibility for their error nor showed any empathy. Only after threatening to refuse the package and then charge it back via my credit card did they decide to rebate 1/2 of the shipping cost to get it somewhat more inline with reality.

BOTTOM LINE: Be careful ordering from these guys on their website. They do not pay attention to common sense when they ship. They determine the shipping price after you place the order so that they can use the most convenient shipping for them regardless of the cost to...