Goodwill - Chaska Wholesale — Local services in Chaska

Went there 10 am Saturday morning. We were greeted with a set of rules. It was difficult to hear. You were only able to go one way. You could only go through a bin if it was not occupied by another customer. It felt as if you were being policed by the staff. They were quick to respond to any mistakes you made. Then I went to an unoccupied bin near the register. I was then told I needed to CHECK OUT NOW! Someone was waiting for a cart. I told them I was not finished. But they were adamant that I check out now. That they announced that they were in need of carts. So because I was close to a register. I was done. Unfortunately they were not friendly staff. You couldn't hear want anyone said. Did not hear any announcements. It appears they make up the rules as they go. I will never go in that store again! If I could have given it 0 star. I would. Lastly, my friend wanted to drop off donations. We waited for 10 minutes. I then called the store and told them someone needed to help us unload donations. Please open up the door. Not impressed at all. Very poor customer service. Very poor...

NOT FOR THE FAINT OF HEART! These customers are super serious about their thrifting.

pro:

Super cheap because everything is sold in bulk by the pound or how many inches thick a book is. (I got 7 pieces of clothing, a spice rack, and 2 books for $10)

Cons:

you have to sift through carts of just piles of stuff and hope you get lucky

Things meant to be sold in pairs, like shoes, are not kept together, so you have to keep digging til you find your match.

The other patrons literally sift and then wait for new carts to be brought out. They stand in cue, and if you try to start looking through the bins before the whole line has been brought out and ready to go, at best you will get dirty looks, at worst, you will get cussed out by someone.

Relatively small parking lot considering the size of the warehouse.

If you love thrifting and don't mind putting in a little effort and dealing with insane ppl who obviously enjoy used goods a little TOO much, give it a go. If you like a relaxing, organized shopping...

Due to social distancing restrictions, there are only half the bins on the floor and only one person allowed per bin. I understand that it needs to be this way (for now). However, it's true that when a "fresh" bin comes out, one person is allowed unlimited time to sort through the bin. Of course, anything with a tag or a new box gets snapped up so what remains is mostly junk. I'm thinking that once there is a new batch of bins on the floor, there should be a 4 minute time limit to go through that bin, then EVERYONE has to move on. Give more people a shot at a fresh bin...share the wealth. The intent of Goodwill has been lost to greed. The managers, in my opinion, are mostly surly. If you can't be friendly to customers, you are in the wrong job! I have seen a manager "cherry pick" items from a bin for himself as it comes out to the floor. It is NOT an equal playing field for all shoppers. I know things have to change, but this wholesale has taken a turn for the worse. There ARE ways to make...