Veterans Toll Bridge — Local services in Chesapeake

This bridge has invisible tolls. If it's marked for tolls, it isn't clear that you cannot use actual money to pay the toll. Nor is there any indication where you might get off before being hit with an "invisible toll." (N.B. There are no toll booths. An invisible toll is where a photo is taken of your car as it crosses this bridge. Then, perhaps a month or 6-weeks later you get a bill in the mail.) This is probably a minor inconvenience to residents of Norfolk, but for visitors just passing through on a computer guided route, it is a rude awakening. This practice is seemingly very similar to "speed traps" popular in the past where an officer demands cash before letting you go on your way. Speed trapping travelers was a feature of the rural South in my youth. I was hoping it would die out. I have no idea how many other of these pop-up tolls Norfolk has, but if you're looking for a pleasant coastal path down the coast, it's best to avoid...

AVOID - LIKE YOU WOULD AVOID A PLAGUE. This 'aspect' of Highway 17 is described as a toll bridge, but actually isn't. If Trading Standards laws applied in this part of the world, the use of the word 'toll' would be forbidden. There is actually no convenient way to pay the toll charge. I made the mistake of crossing this bridge in a rental car - quite happy to pay the toll which was posted, but there's no means to do this. No website to take the payment, amazingly. So I called the call center, repeatedly, for days and weeks afterwards expecting that the charge would appear against the license plate. It didn't - instead a charge with admin fees appeared on my credit card just a few hours after the last call center dialogue showing no record of the license plate. The toll operation has clearly lost money with my repeated calls. The use of "Veterans" in the context of this 'operation' is rather...

Dominion tolls charged me administrative fees under a previous last name and sent the notice to an address I have not lived at in over 5 years. My address was updated through the DMV and the new address was on my licenses. I called and paid the tolls and they have refused to help me release the hold off my account. This company is unethical and charging customers for their lack of competency and communication with the DMV. Explain to me how it is ethical to charge someone for a bill they never received even though I can prove not only did I change my address...