All Out Plumbing — Local services in Chesilhurst

These guys came out to unclog main sewer line when we purchased our home. They ended up replacing the main sewer pipe and had to dig up our property and fix the drain. They said there was roots growing through the pipes. Two years later we have another clog with main sewer pipe. They came out and unclogged, we were not present as we were at work. They charged us $650 because they had said they used a camera and found a small root growing through the pipe that they just replaced two years prior, but then said they didn't replace that small section of the pipe only the other part. I had to ask for an itemized invoice because they said what we owed over text messaging. No estimate or anything. No authorization of them to you a camera either. I had to text them to get my invoice and they said they would send but I never got until I had to message them several times with no response. I asked for the camera images for documentation. The man told me that they didn't take any images but charged us $200 for them for something we didn't authorize. They did unclog our drain but the fact that they charged us for using a camera which we didn't even know was necessary was ridiculous. I reached out and voiced my concerns and he didn't have much to say nor did he refund us. He said he would come back out on Friday to get me a short video. Why would I want a video now, as if he was trying to get away with charging us the first time for something he may not even of done. I don't know if a camera was even used since they didn't take images or if it was even necessary. He still didn't reply or refund us. Its very unprofessional esp when your charging someone for something expensive already. An estimate should of been provided along with images. I would not recommended them but that was my experience. I don't think it was...

I had a hotwater heater installed in 2019. The hotwater heater kept going out when first installed - had to come out several times to light. The hotwater heater died March 2023. My s/o was advised the hotwater heater was not under warranty. I was out of state and did not have my paperwork available. When i returned to NJ I pulled my paperwork to discover there should b a 6 - year warranty. I contacted Bradford with model/serial number to discover the reason it wasnt under warranty was bc All Out Plumbing submitted a warranty claim for the 2019 install giving them a replacement hotwater heater at no cost to install. All Out Plumbing charged me for that hotwater heater. I have attempted to get my money back for the hotwater heater that was free for them to ignore me. I wonder how many customers they did this to? I will never, again use them due to their mistrust and no attempt to rectify the situation - just ignored me, which to me confirms guilt that this was purposely done - especially telling us a 6 -year warranty hotwater heater nstalked 2019 wasn't under warranty at the time of...

All out plumbing worked with the person who flipped and sold us our house. During inspection there was a bathroom leak, one of the guys from all out came out and did no investigating told us they have “no idea” why this was happening and its probably nothing! Of course, we close on the house and it happens again, but since it was after closing they could make their dollar off of us and spare their partner, so now they actually do due diligence to find the cause this time which they knew all along. Our sewer line was old and rotted, and this would affect every sink/toilet/shower in our house if not fixed. They assured us insurance will cover this and gave us a $6000 estimate. Insurance denied the claim because this was caught during inspection and they did nothing at that time despite knowing something big was wrong. As a first time home buyer I feel taken advantage of. They do not have their clients best interest in mind and only looking to make a buck of of you. Jason came off as trusting and relatable but we can see now that...