German Heritage Amish Furniture — Local services in Chester

While I am happy that so many people had a positive experience at this store, my wife and I were not so lucky. I would go so far as to call our experience abysmal. We went to the store on the 12th of April and my wife found a dining room table she loved. We went home, did measurements, and returned the next Saturday with checkbook in hand prepared to bite the bullet and write the check for the custom table, along with the chairs, that we wanted. We arrived as soon as the store opened as we had other things to do that day and we wanted to be the first people there so that we could get it done. The sales person we had talked to the Saturday prior arrived shortly after we did and said that he had another couple to greet and he would be right with us. In the meantime, we also found an all purpose end table we wanted for our den. The sales person returned and said that he would write up the estimate and return in 15 minutes. He also told us we could take the end table with us that day. Sounded great. We waited 15 minutes...30 minutes...45 minutes...and at just before an hour we went to check to see what was going on and found him writing up a sale for another couple who had arrived long after we did. We waited until he was finished with them then discovered that he hadn't even started on our estimate. At this point, he had my wife give her information to the lady at the computer and said he would e-mail the quote to my wife which means we couldn't purchase it that day. He didn't even offer to write up the end table we wanted to buy which means that we had wasted an hour and a half for nothing when we were the first people there. We were so aggravated that we didn't even bring the end table up, figuring it would be included on the estimate he sent us as he obviously could care less if sold us anything that day. It wasn't on the estimate.

I can't believe a business that isn't first come first serve (perhaps the only one I've ever seen). I can't believe that they would leave customers alone for nearly an hour without communicating with them. If the sales person was unable to do so, he could have at least sent the lady staring at her computer screen (the only other person there) to explain whatever situation kept him from completing our sale. And, in partial defense of the sales person, I can't believe they would have only one person there on a Saturday as it is hard at times to deal with multiple people. And, lastly, I can't believe they are more interested in selling a couple of pieces of outdoor furniture (which would have been fine had that couple been there before us) than an entire custom dining room set (and let us not forget the end table).

We actually considered returning to purchase the set as my wife really loved the table but the more we have thought about it, the more the entire situation has soured us on ever doing business there...which is a shame as it is a really nice table. But, customer service is...

I just happened to find German Heritage Amish Furniture store by happenstance while taking a different route to see family in Minnesota from Florida and I am so happy I did! I went in to look around and take a break while driving and was amazed at all of the strikingly beautiful furniture and products that seemed to go on forever in this deceptively large store! Menno was very friendly and helpful but didn't put any pressure to buy anything, which I appreciated. My husband and I are "empty nesters" and really needed a smaller dinette set and with Menno's help, I found the perfect set at a reasonable price for the workmanship and quality evident at first sight! Long story short, I ended up buying the set along with a beautiful barn quilt and windchime. I found German Heritage Amish Furniture on Facebook and saw their "End of Summer" sale advertised, and ended up purchasing a couple of glider chairs, footstools and a new patio umbrella and base to boot! Everything was delivered to me in Florida as promised yesterday and my husband was really surprised at the beauty and comfort of each piece of furniture! The delivery company was very careful and assembled my table with care, making sure everything was perfect upon delivery. I can't tell you how happy I am with my purchases and am now a customer for life! ...

I go to Mayo Clinic once a year for an ongoing issue. My husband stopped in because it looked inviting. All of the pieces in the store are of the highest quality and beauty beyond compare. I collect high end wind chimes and they have a huge selection, we bought a set. We stop every trip to MN and add to the collection. Two years ago I bought him a beautiful hand crafted cane. He loved it. He died last year. It was bittersweet to stop this year but I did & it felt like he was with me. This year they have fabulous tables made from tree: slabs. Awesome. I would highly recommend taking the time to go. The staff is not pushy just helpful and very knowledgeable.

August 25, 2025 I had another trip to Mayo Clinic. Made sure to leave in time to stop. I wanted to buy wind wind chimes for my children. I rarely buy flowers for funerals. I send wind chimes with a card telling them that every time the chimes sounds it is their angel flying through. My 80 something neighbor told me that. I was 3 & she was best friend. We spent a lot of time in her gazebo hence my love for wind chimes & gazebos.My cildrens father died January 1 of this year. They have added lots of new. Items Great Christmas gifts plus childrens toys. A beautiful line of tables. Great place to shop! I even bought my sister chimes...