CHEMEX Coffeemaker — Local services in Chicopee

We recently reached out to Chemex after the paint started to bubble and delaminate and flake off from the plastic showerhead of the Ottomatic. Since it was slightly beyond the one year warranty, they blamed this on us, saying that this “traumatic damage” was due to us not cleaning the machine correctly.

What a load of crap from a company who cannot accept responsibility from their clear design flaws on cheaply-made plastic products that barely last beyond their warranty period. I am extremely disappointed with their response to this, not only blaming us for their design issues and shitty manufacturing, but suggesting that we stop using it immediately and make a decision within 24 hours to accept a 10% coupon on a brand new machine.

I strongly urge everyone not to purchase the Chemex Ottomatic and reconsider your purchasing decisions with this brand. They do not own the monopoly on glass carafe pour-overs and there are several other companies who don’t use cheap materials in obvious bad designs. Other companies with pourover machines offer longer warranties and stand by their products and customers.

We will be taking our money elsewhere and...

I am unsure of why people have left bad reviews for Chemex without explanations but I can tell you the company and their coffee maker are exceptional! They care, follow up and make a wonderful product which produces very smooth coffee with little fuss - don't believe the videos, just follow the simple instructions included with...

Staff is horrible especially someone by the name of vinny doesnt know how to represent that company so sad.. But they have okay filters.Change there staff and i just might just go back...