Factory Direct Furniture — Local services in Cleveland

Shekandra is AMAZING! She helped us find exactly what we were looking for. She was so sweet, kind, and respectful. She was very knowledgeable about the stock, but she was not abrasive, smothering, or disregarding of our budget and needs in order to upsell (like a lot of salespeople can be.) The store has some good deals, and a HUGE selection. I definitely recommend giving it a try if you are looking for any furniture— and definitely ask for Shekandra if she’s there, you won’t be disappointed with their selection or her ability to help you find...

They don't honor their own promotions or coupons. We were there last weekend to buy a recliner. At checkout, they had a basket of plastic Easter eggs. My wife opened one and it had a 10% off coupon. The manager would not honor it, claiming the eggs were for decoration only. But they didn't remove the coupons, so there's no telling how many other times Factory Direct Furniture didn't honor their coupons.

Other than that, they were great. They have a good selection of styles...

Bad communication… Very nonchalant about getting my items to me in a timely manner… sales associate did not get all details about how I would receive my items .. it almost about to be a month before I receive my items.. Sales associate was all of the place not sticking to one Client..Then the only can deliver my items at a certain time which is not convenient for me .I will not be doing business ever again… I give them...